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Rome: Dining in the Eternal City

Why do Starwood, Hilton, and More Use Coyle?

Coyle is delighted to be the preferred mystery shopping and quality benchmarking provider for the Rome area. Coyle has helped Rome’s hospitality companies elevate guest experiences and meet industry quality standards for many years.

Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the Rome area who frequently travel and dine out.  Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.

Additional benefits:

  • Fully tailored programs, customized to your brand needs
  • Competitive Set Industry Benchmarking
  • 360-degree evaluations that capture every nuance of the guest experience
  • Unparalleled service and support, seven days a week
  • Reliable online reporting and intuitive proprietary software
  • Speedy program set-up and report turnaround

Contact us today and make Coyle your mystery shopping provider in Rome.

Coyle Evaluator Spotlight

The standards for Coyle Hospitality Group’s network of professional evaluators are higher than any other company in the world. Out of the 40,000 inquiries Coyle receives from potential evaluators each year, only 2% get hand selected to join Coyle’s network. Coyle-referred evaluators are seasoned travelers who eat out regularly. They are highly educated, equipped with excellent writing skills, and they demonstrate a strong attention to detail. With over 6,000 professional evaluators in our robust network, we are able to match “real guests” to your brand. Further, Coyle’s network of evaluators is truly global: we pride ourselves on a reach that extends to all corners of the world—on referring evaluators who have their fingers on the ‘pulses’ of their communities. It is this understanding of local cultures coupled with a dedication to impassioned hospitality service that differentiates our global evaluator network from any other. Through our strength and diversity, a few things are held in common: a commitment to your brand, a sensitivity to local knowledge, and a diligent approach. This is what allows Coyle-referred evaluators to capture every nuance of the guest experience and provide unparalleled feedback for our clients.

Ah, Roma

Italian cuisine is simply unmatched. Evolving through the centuries, Rome took its place as a major gastronomical center during ancient Rome. The ancient Greeks exposed Romans to many culinary techniques and customs. Then, during the Renaissance, some of the world’s best chefs came to Rome to work for the popes. The most famous of these chefs may be Bartolomeo Scappi who wrote Opera dell’arte del Cucinare. This cookbook, published in 1570, lists over 1,000 Renaissance recipes and includes sketches of cooking tools. Today—with Italian specialties like Carciofi alla Giudia, Saltimbocca alla Romana, and Spaghetti alla Carbonara—Roman dishes will have you leaving the Colosseum early to spend the rest of your day at your favorite restaurant.

La Rosetta is home to the most famously delicious seafood in Rome. A short walk from the Pantheon, this restaurant—like most Italian restaurants—works best if you don’t order, and rather simply allow your waiter to bring you the chef’s daily specialties. The combination of balance, harmony, and unique flavors makes the dishes at La Rosetta stand out among the rest. La Terrazza, located inside the beautiful Hotel Eden, boasts gorgeous views from a terrace that is over 120 years old. At its core, this restaurant is synonymous with delicate, impeccable service and unparalleled cuisine. Quinzi & Gabrieli provides guests with traditional, exquisite meals in the home of two best friends. It prides itself on the fresh quality and outstanding flavor of its fish.

Thanks to its rich history and well-preserved artifacts, Rome is a major tourist destination. Its luxury hotels, however, are also a sight to see. Hotel de Russie, located near the Spanish Steps and Piazza del Popolo, boasts views of its secret gardens to its lucky guests. The St. Regis Rome provides sumptuous interiors and an opulent façade with a style resonant of Louis XV. St. George Roma combines elegance and comfort with incredible views of Strada Giula. Aldrovandi Villa Borghese, located in Rome’s most upscale residential area away from the crowds, offers its own private park, outdoor pool oasis, and stunning décor both indoors and out—all just a walk away from Rome’s major historical landmarks.

Rome’s extraordinary restaurants set an example for outstanding service that extends to its incredible hotels. It’s no wonder—given how Rome’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.

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