CHG’s customer
service training programs are designed
exclusively for fine dining restaurants by
James Dunne.
James is a published author and educator
in the area of restaurant customer service,
and
has designed and conducted over 100 restaurant
staff training programs since 1996.
What makes these
customer service training programs different?
They are designed to work in concert with a restaurant’s
existing framework and programs. We do not conduct “rah-rah” sessions
or introduce catchy flavor of the month slogans.
Adding CHG’s training programs will strengthen,
not replace, your existing programs, ensuring
continuity and integrity. CHG’s training
programs will make yours even better.
I. Waiter Sales and Service Workshop
An on-site, interactive education program for
servers and managers that introduces new
concepts of guest engagement, providing tools
that improve presentation, listening skills
and decision making which lead sensibly to
increased guest loyalty while increasing
average check.
II. Daily Training Program
A series of 10-15 minute exercises that managers
can implement at pre-meal meetings to ensure
that service staff training remains current
and fresh. Exercises are interchangeable
and easily customized so management can coach
in the most applicable and personalized way.
All programs begin with a free consultation.
To arrange a telephone meeting or get more
information please click
here.
