Guest Service Measurement and Analysis
Kevin Lieber on October 27, 2011
On October 16th and 17th, Coyle attended the International Esthetics, Cosmetics & Spa Conference and joined spa industry professionals from around the country in Fort Lauderdale, Florida. Louis Mattassi, a Read More
Coyle Research Team on October 21, 2011
Adam Zembruski, Chief Hotel Operations Officer for Pharos Hospitality, discussed high-impact, low-cost solutions to attracting more guests. On the premise that most rivalries—such as those between a hotel and its Read More
Coyle Research Team on October 18, 2011
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—introduces its newly automated system for distributing Coyle Quarterly Reports. Now, clients Read More
Coyle Research Team on October 21, 2011
Among his many accomplishments, Steve Jobs inspired the world to live creatively, expand boundaries, and continuously fuel the will to succeed. His journey—and his eagerness to share it with the Read More
Coyle Research Team on November 7, 2011
1. Don’t let the size of the task of addressing your service standards overwhelm you.
Many hotels and hotel companies stick with out-dated measurement programs or use the flavor du jour Read More
Coyle Research Team on October 5, 2011
1. Tell me how the data you collect is shared with hotel management?
There are still hotel inspectors out there whose ideas of value is dropping an 80-page tome on your Read More
Coyle Research Team on October 5, 2011
#1. A luxury hotel lost a star on their rating and needed help before the next Triple A hotel inspection.
Challenge
A luxury hotel lost a star, upending the entire sales strategy Read More
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