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We can’t wait to see you at this year’s biggest restaurant event–the NRA Show, May 16-19, 2015.  We will be there in full force this year at Booth# 8437 in the Lakeside Center. Stay tuned for details right here as we release them. Are you going to be there too?… Read More

Hotel weddings in Florida properties have always been big business. And now, they’re bigger business. A January 6, 2015 ruling made the Sunshine State 36th in the nation to rule in favor of same-sex marriages, sweeping away a ban like footprints in the sand. Talk about pent-up demand…within days of… Read More

In five years or less, China will overtake the U.K. as the number one source of overseas visitors to the USA at nearly 5 million annually, according to a forecast by the U.S. Department of Commerce. Are we ready? Travel industry consultant Bob Gilbert recently pointed out that we’ve ‘been… Read More

“Not all those who wander are lost.” – J.R.R. Tolkien Hotel chains have shown they can be awfully good at providing a sense of sameness. Assurances were enthusiastically delivered to travelers that waking up anywhere from Boston to Beijing would mean the same check-in procedures, the same guest room interiors,… Read More

“You define customer satisfaction when the guest becomes so satisfied with the brand that they become part of our sales force.” – David Kong, President & CEO, Best Western International as quoted in “Hospitality 2015 Game Changers or Spectators?” by Deloitte. Fascinating marketing trends in hospitality are identified in the… Read More

More culinary awards and stars than you can shake a whisk at have been bestowed upon Bay Area chefs who are devoting hundreds of hours of instruction — in addition to a palpable passion and energy — and eventually a paid job to newly-trained graduates of non-profit programs. Much is… Read More

What hotel trends are shaping the customer experience in 2015? No doubt, mobile and Millennials loom large. But, baby boomers are refusing to become couch potatoes. Furthermore, the U.S. and China have just agreed a deal to extend multiple entry short-term tourist and business visas to 10 years from one year.

We present Part 2 of “The Pleasure Principle,” by Andrew Freeman & Co., the San Francisco-based boutique hospitality and restaurant consulting firm. This 2015 Annual Trend Report previews the hottest trends and predictions that will be shaping the hospitality industry in 2015. Highlights from the AF&Co. report indicate what’s coming… Read More

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