Processing,
Please Wait

Blog

Every time a Gaming enterprise and Player interact, the customer learns something that either strengthens or weakens the existing relationship, the desire to return and the recommendation of your Casino to others. A robust Mystery Shop identifies each of these “moments of truth” and ensures   that the enterprise and its… Read More

1. Does your mystery shopping provider carry insurance? 2. Where does your mystery shopping provider get their shoppers? 3. Are your reports starting to look the same? 4. How often does you mystery shopping provider upgrade and tweak your program for improved results? 5. Does your mystery shopping provider send the same evaluators… Read More

NRA_2015We can’t wait to see you at this year’s biggest restaurant event–the NRA Show, May 16-19, 2015. We will be there in full force this year at Booth# 8437 in the Lakeside Center. Stay tuned for details right here as we release them.

On May 16th, at the National Restaurant Association Show held in Chicago, Jim Coyle lead a panel of restaurant operators in discussing “How Technology is Changing the Restaurant Customer Experience” Panelists included: Mark Braver, COO for Heisler Hospitality Penelope Crocker, Director, Restaurant Marketing Strategy for Kimpton Hotels and Restaurants Scott… Read More

From gleaming state-of-the-art gyms to tiny spaces that are little more than a re-purposed guest room, a hotel fitness center presses plenty of hot buttons around guest expectations. And when the facilities don’t fit the wide-angle photos, the glossy collateral and the hype, the guest let down trumps the guest… Read More

In 2013, the New York Hilton rattled the industry by taking the decision to discontinue room service to 2,000 guest rooms and replace it with with a cafeteria-style, grab-and-go restaurant. In contrast, the Loews Regency New York re-opened its renovated dining room and announced that its latest San Francisco acquisition will re-create the Park Avenue ‘power breakfast.’

In advance of the NRA Show in Chicago on May 16-19, 2015, Coyle conducted the following survey about mobile payments in restaurants. We will have an industry leading panel of restaurant executives on hand at Coyle’s Education Session: ”How Technology is Changing the Restaurant Customer Experience” taking place on Saturday, May… Read More

NRA_2015We can’t wait to see you at this year’s biggest restaurant event–the NRA Show, May 16-19, 2015. We will be there in full force this year at Booth# 8437 in the Lakeside Center. Stay tuned for details right here as we release them.

Next Page »