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Snagging a hard to get — actually, make that nearly impossible to get — reservation at a high-flying restaurant such as State Bird Provisions in San Francisco is an evolving process, currently taking new digital twists and turns. Crowned by James Beard Awards and Bon Appétit as “Best New Restaurant… Read More

How quickly can you name the host for the last World Cup four years ago? Eight years ago? Was any non-soccer media coverage stimulating enough for you to book a vacation there? Speaking of sports, we’ve seen the recent headlines: Krakow withdraws its bid for 2022 Winter Olympics, New York… Read More

If you’re wondering whether quinoa and kale have run their course, if you’re curious as to what superfood will replace acai berries which overtook blueberries, you could do no better than to turn to The National Restaurant Association for the answer. Why’s that? Because their recent survey on “What’s Hot… Read More

Jeff Gurtman and I kicked off the 36th Annual NYU International Hospitality Industry Conference on Sunday, June 1st by getting a tour of the new CitizenM Hotel in Times Square from the founder and visionary behind the hotel, Michael Levie. The first thing you notice about the CitizenM is that… Read More

Road TripFrom coast to coast, the long-anticipated post-polar vortex start of summer kicks off with Memorial Day Weekend. It’s May’s opening salvo to signal that days are noticeably longer in the Northern Hemisphere. Temperatures are on the rise, June brings in the brides, we salute our vets, congratulate the grads and celebrate the dads. And we travel.

This year’s National Restaurant Association Show had over 60,000 attendees (very encouraging attendance bodes well for business) and Coyle Hospitality was excited to be in attendance. We were delighted to meet with our current and some future restaurant partners. For those of you that couldn’t attend, here are some highlights.

Coyle explores the ‘Top 10 Reasons Clients Use Restaurant Mystery Shopping’: 10. Develop clear communication between front of house and back of house 9. Incentive staff by recognizing best practices; coach staff on areas of opportunities 8. Identify the behaviors that drive customer loyalty MORE…

According to two decades of research from the National Restaurant Association (NRA), Mother’s Day remains the top holiday for dining out, with an estimated 80 million adults having visited a restaurant last Mother’s Day. Not surprisingly, it’s followed by Valentine’s Day, Father’s Day, New Year’s Eve, and Easter.

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