Guest Service Measurement and Analysis
Coyle Research Team on February 3, 2012
Although the continued expansion of websites such as Facebook, LinkedIn, YouTube, and Twitter makes headlines every day as the ‘new thing’, hoteliers have known for years that social media is Read More
Tess Rex on February 3, 2012
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains why re-energizing standard compliance and quality assurance programs can be highly Read More
Tess Rex on February 3, 2012
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains how your standards can be customized to reflect your best brand Read More
Coyle Research Team on January 30, 2012
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains how personalized service leads to loyal guests.
A car pulls up on Read More
Louise Ng on January 24, 2012
In the wake of the Costa Concordia disaster, many travelers are most likely asking themselves, “How safe are cruise ships really?” and maybe “What would have happened if that occurred Read More
Coyle Research Team on January 18, 2012
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—sat down with one the most seasoned professional evaluators to discuss her Read More
Louise Ng on January 17, 2012
If you are an owner, operator or investor in hotels you have likely had decisions to make about spas: whether to include one, how large it should be, how many Read More
Coyle Research Team on November 14, 2011
Coyle Hospitality Group–a market leader providing mystery shopping services exclusively to hospitality companies worldwide–is proud to be a Silver sponsor at this year’s 89th Annual Cornell Hotel Society Reception on Read More
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