News & Research

Each day, Coyle’s research team actively gathers a range of articles—from market data to third-party research to brilliant idea pieces—to share with the industry, and especially, our clients.

Recent News

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How Did Crystal Cruises Consistently Get Ranked #1 in Travel + Leisure’s World’s Best Awards?

Katie Ho on July 27, 2010

While Crystal Cruises won’t be first to develop the newest cruise trend, such as the open dining concept or the ultra-large cruise ship, their service culture gets them the #1 Read More

What’s the Deal?

Stephanie Perrone Goldstein on July 27, 2010

Have you used Groupon yet?  Or perhaps one of their competitors like Living Social?  Or maybe you have enlisted in the craze of Gilt, Haute Look or Rue La La.  Read More

Platter of Babel

Arthur Chang on July 26, 2010

Platter of Babel
In this Wall Street Journal article, the research suggests that languages go beyond the function of conveying thoughts; they actually shape thoughts based on how a sentence is Read More

What Do Great Sales and The First Day of School Have in Common?

Jim Coyle on July 23, 2010

In what can be described as turnabout being fair play, we fully adopted the client role when we went looking for a web marketing agency for our own company.  Instead Read More

The Value of Cruising

Jim Coyle on July 20, 2010

This article in Travel Weekly is an excellent harbinger for the economy.  Cruise Lines have a long window of booking time, and this shows that demand for the cruise vacation Read More

Through Thick and Thin, Keep Your Staff

Adam Bienvenu on July 20, 2010

Clement Kwok, chief executive of Hongkong & Shanghai Hotels Ltd., the parent company of the Peninsula chain, seems undaunted by the hardships his hotels have faced in the recent past. Read More

Technology-Users Generate More Revenue for Restaurants

Jennifer Vollmert on July 20, 2010

A recent study by market research firm Technomic discovered that consumers who embrace new technologies also frequent restaurants more often.
According to a Nation’s Restaurant News article that reported on the Read More

Cruise Confidential: Morale and Motivation on the High Seas

Arthur Chang on July 14, 2010

In Kitchen Confidential and Medium Raw, Anthony Bourdain showed us that in order to be a respected chef, one had to be a relentless zealot who craved insane hours, low Read More

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