Guest Service Measurement and Analysis
Each day, Coyle’s research team actively gathers a range of articles—from market data to third-party research to brilliant idea pieces—to share with the industry, and especially, our clients.
Katie Ho on July 27, 2010
While Crystal Cruises won’t be first to develop the newest cruise trend, such as the open dining concept or the ultra-large cruise ship, their service culture gets them the #1 Read More
Stephanie Perrone Goldstein on July 27, 2010
Have you used Groupon yet? Or perhaps one of their competitors like Living Social? Or maybe you have enlisted in the craze of Gilt, Haute Look or Rue La La. Read More
Arthur Chang on July 26, 2010
Platter of Babel
In this Wall Street Journal article, the research suggests that languages go beyond the function of conveying thoughts; they actually shape thoughts based on how a sentence is Read More
Jim Coyle on July 23, 2010
In what can be described as turnabout being fair play, we fully adopted the client role when we went looking for a web marketing agency for our own company. Instead Read More
Jim Coyle on July 20, 2010
This article in Travel Weekly is an excellent harbinger for the economy. Cruise Lines have a long window of booking time, and this shows that demand for the cruise vacation Read More
Adam Bienvenu on July 20, 2010
Clement Kwok, chief executive of Hongkong & Shanghai Hotels Ltd., the parent company of the Peninsula chain, seems undaunted by the hardships his hotels have faced in the recent past. Read More
Jennifer Vollmert on July 20, 2010
A recent study by market research firm Technomic discovered that consumers who embrace new technologies also frequent restaurants more often.
According to a Nation’s Restaurant News article that reported on the Read More
Arthur Chang on July 14, 2010
In Kitchen Confidential and Medium Raw, Anthony Bourdain showed us that in order to be a respected chef, one had to be a relentless zealot who craved insane hours, low Read More
