The cruise line industry has been attacked by all forms of media, painting a picture of dread and mutiny on the high seas. Forecasters predict troubled waters due to the ever prevalent chatter of safety problems, mechanical breakdowns, disease outbreaks, and other major issues du jour. So What’s the Real… Read More
I am a service junkie. You will often find me watching. Watching a car dealer handle exasperated customers in for repairs, figuring out what makes that particular Walmart greeter get so many smiles, or marveling at the server effortlessly handling a crazy station on a Friday night. I watch and I learn.
Why has hotel dining gotten so much better over the last 10 years? The main reason is that hotel investors no longer just look at RevPAR, they look at the ‘Transactional Value’ of each guest; what the entire guest spend is during the stay. Hotels that get a healthy contribution from F&B demand higher multiples. We examine the top things that MAKE a great hotel restaurant.
Happy Halloween! Have you ever checked into a hotel room and felt like, although you were alone, you weren’t really alone? Considering many of today’s hotels were once something else entirely, they often share a rich history of ghouls, goblins, and ghosts!
I drive the most unreliable car in the world: the Range Rover. But I am in love with it. Not because of its smooth ride quality or elevated driving position. Not because of its ability to climb every mountain, ford every stream, follow every rainbow until you find your dream. I love it because of my mechanic.
Smith Travel Research (“STR”), a leading hotel financial performance firm, forecasts that US hotel supply will increase by 1 percent in 2013 and 1.5 percent in 2014. As of April 2013, 73,000 rooms are under construction in the USA, a 20% increase of rooms under construction compared to April 2012…. Read More
Utilize these tips – and learn from any potential mistakes – to offer the best possible mystery shopping services to clients. Many websites and blogs like this one can help you develop a more rewarding and fulfilling business as a professional mystery shopper; they provide great advice on topics ranging… Read More
What is Mystery Shopping? Mystery shopping is the process of measuring and recording specific elements of the customer experience through the use of pre-recruited and qualified consumers (or guests as they are called in the hospitality business) who serve as mystery shoppers. Technically, mystery shopping is a form of market… Read More