“Not all those who wander are lost.” – J.R.R. Tolkien Hotel chains have shown they can be awfully good at providing a sense of sameness. Assurances were enthusiastically delivered to travelers that waking up anywhere from Boston to Beijing would mean the same check-in procedures, the same guest room interiors,… Read More
“You define customer satisfaction when the guest becomes so satisfied with the brand that they become part of our sales force.” – David Kong, President & CEO, Best Western International as quoted in “Hospitality 2015 Game Changers or Spectators?” by Deloitte. Fascinating marketing trends in hospitality are identified in the… Read More
More culinary awards and stars than you can shake a whisk at have been bestowed upon Bay Area chefs who are devoting hundreds of hours of instruction — in addition to a palpable passion and energy — and eventually a paid job to newly-trained graduates of non-profit programs. Much is… Read More
What hotel trends are shaping the customer experience in 2015? No doubt, mobile and Millennials loom large. But, baby boomers are refusing to become couch potatoes. Furthermore, the U.S. and China have just agreed a deal to extend multiple entry short-term tourist and business visas to 10 years from one year.
We present Part 2 of “The Pleasure Principle,” by Andrew Freeman & Co., the San Francisco-based boutique hospitality and restaurant consulting firm. This 2015 Annual Trend Report previews the hottest trends and predictions that will be shaping the hospitality industry in 2015. Highlights from the AF&Co. report indicate what’s coming… Read More
A leading boutique hospitality and restaurant consulting firm based in San Francisco has previewed food and beverage trends for next year in a new report, “The Pleasure Principle.” Calling 2015 the year of “I Want What I Want When I Want It,” the Andrew Freeman & Co. Annual Trend Report… Read More
With the year not yet out, the top 20 international source markets for inbound US tourism is seeing big changes in 2014. The National Travel and Tourism Office has published their semi-annual “Forecast of International Travel to the United States,” and both Russia and Venezuela are dropping like flies, while Japan shows no growth.
During a recent stay, a breakfast queue of 20 or 30 guests formed most mornings. As each guest or party reached the hostess desk, the greeter requested a room number. She then ticked that off a list and announced the guest’s name, looking up for an acknowledgement. Grrr.