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On October 14, 2014, at Cornell University’s School of Hotel Administration’s 3rd Cornell Hospitality Research Summit, Coyle Hospitality Group unveiled its long awaited study revealing the top 20 drivers of restaurant loyalty. In its presentation entitled, Empirical Models in Experience Measurement: Touch Points that Drive Restaurant Guest Loyalty, Coyle described… Read More

A leading boutique hospitality and restaurant consulting firm based in San Francisco has previewed food and beverage trends for next year in a new report, “The Pleasure Principle.” Calling 2015 the year of “I Want What I Want When I Want It,” the Andrew Freeman & Co. Annual Trend Report… Read More

With the year not yet out, the top 20 international source markets for inbound US tourism is seeing big changes in 2014. The National Travel and Tourism Office has published their semi-annual “Forecast of International Travel to the United States,” and both Russia and Venezuela are dropping like flies, while Japan shows no growth.

During a recent stay, a breakfast queue of 20 or 30 guests formed most mornings. As each guest or party reached the hostess desk, the greeter requested a room number. She then ticked that off a list and announced the guest’s name, looking up for an acknowledgement. Grrr.

In October 2014, two tourism industry summits brought industry experts and leaders together at conferences on opposite coasts to focus on the intersection of technology and travel. Several hundred destination, attraction, airline, hotel, tour and activity marketers focused on the state of play in 2014 and on trends for 2015… Read More

—UPDATE—10/20/2014 Our friends at Biltmore cordially invite you to be a part of the Family Business Symposium that will take place February 22-24, 2015. Now in its fifth generation of family ownership, Biltmore enjoys an incredible legacy as an enduring, high-performance organization. Biltmore’s lessons learned could help your business, from… Read More

What’s got a double hyphen in its name to represent Peacock Alley, Cole Porter’s own Steinway piano, a famous salad named after it and a price tag of $1.4 million per room with a “SOLD” sign on it. The Waldorf=Astoria.

Remember way back in 2011 when Mark Zuckerberg was named the world’s youngest billionaire, back before the IPO when it was rather fun to create and promote a business page on Facebook? Remember when businesses would run promotions and photo contests, gain fans, get likes and a bit of business along the way?

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