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In 2013, the New York Hilton rattled the industry by taking the decision to discontinue room service to 2,000 guest rooms and replace it with with a cafeteria-style, grab-and-go restaurant. In contrast, the Loews Regency New York re-opened its renovated dining room and announced that its latest San Francisco acquisition will re-create the Park Avenue ‘power breakfast.’

In advance of the NRA Show in Chicago on May 16-19, 2015, Coyle conducted the following survey about mobile payments in restaurants. We will have an industry leading panel of restaurant executives on hand at Coyle’s Education Session: ”How Technology is Changing the Restaurant Customer Experience” taking place on Saturday, May… Read More

NRA_2015We can’t wait to see you at this year’s biggest restaurant event–the NRA Show, May 16-19, 2015. We will be there in full force this year at Booth# 8437 in the Lakeside Center. Stay tuned for details right here as we release them.

Hotel weddings in Florida properties have always been big business. And now, they’re bigger business. A January 6, 2015 ruling made the Sunshine State 36th in the nation to rule in favor of same-sex marriages, sweeping away a ban like footprints in the sand. Talk about pent-up demand…within days of… Read More

In five years or less, China will overtake the U.K. as the number one source of overseas visitors to the USA at nearly 5 million annually, according to a forecast by the U.S. Department of Commerce. Are we ready? Travel industry consultant Bob Gilbert recently pointed out that we’ve ‘been… Read More

“Not all those who wander are lost.” – J.R.R. Tolkien Hotel chains have shown they can be awfully good at providing a sense of sameness. Assurances were enthusiastically delivered to travelers that waking up anywhere from Boston to Beijing would mean the same check-in procedures, the same guest room interiors,… Read More

“You define customer satisfaction when the guest becomes so satisfied with the brand that they become part of our sales force.” – David Kong, President & CEO, Best Western International as quoted in “Hospitality 2015 Game Changers or Spectators?” by Deloitte. Fascinating marketing trends in hospitality are identified in the… Read More

More culinary awards and stars than you can shake a whisk at have been bestowed upon Bay Area chefs who are devoting hundreds of hours of instruction — in addition to a palpable passion and energy — and eventually a paid job to newly-trained graduates of non-profit programs. Much is… Read More

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