Hotels can do more to ensure they get direct bookings…and keep them.
Terminology, jargon and nicknames are the vital organs that keep groups who share unique experiences going. Listen in on conversations amongst surfers, bankers, war veterans, or kindergartners, and you will hear common language that is often bent, morphed and invented becoming expert tools central to the tribe achieving its goals.
This month we are spotlighting one of the best and most experienced evaluators! She has performed every type of evaluation that Coyle has to offer—telephone, restaurant, spa, hotel, and cruises. Get to know Penny and check out how she does it all! Which types of evaluations do you prefer and… Read More
You made your reservation for the special day, now get the skinny on the top 5 things to keep in mind when you dine out this Valentine’s Day.
Ernst and Young has reported that developers in the hotel sector are focused on serving current and projected customer demand for the continued growth of all-inclusive properties. All inclusive resorts are unique in that just about every guest activity and meal takes place on-property. This translates to more opportunities where staff need to deliver consistently high quality service.
Using 2013 data from over 6,000 unique evaluations at 755 restaurants in 90 countries, Coyle analyzed 3,606 standards across 380,299 data points to discover key gaps in restaurant service worldwide.
‘Tis the season of New Year’s resolutions. And like many others, my resolution involves getting in shape. At home, I tough it out at the gym and try to keep to a strict diet. But what happens when I hit the road for a business trip? Many business and leisure travelers are exhibiting a strong desire to continue their workouts and daily wellness routines while traveling. If this is the case, how are hotels responding?
Travel Channel’s hit series Hotel Impossible uses Coyle Hospitality to get the customer service skinny on hotels.
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