Do the Mice Play While the Cat is Away?
7/1/2010 — That is certainly what the owners of a group of restaurants wanted to know as they left the country for an extended vacation. Thus, Coyle sent evaluators to each of their locations on specified days and times. As the reports hit the owners’ Blackberries, even while they are overseas, they will be able to read detailed accounts of guest experiences. After all, no restaurateur wants to worry that the bartenders are drinking the booze, the hostesses are asleep at the podium, and the bussers are hanging in the kitchen while dishes accumulate like porcelain Himalayas around paying guests. Secret shoppers keep staff on their toes.
