Guest Service Measurement and Analysis
Coyle is proud to be the favored hospitality mystery shopping and quality assurance provider for the New York area, where it has provided consulting and industry benchmarking services for many years. Coyle offers solid local expertise that translates secret shopping into actionable goals for its clients, allowing them to elevate guest experiences.
Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the New York City area who frequently travel and dine out. Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful mystery shopper feedback that helps convey the complete story behind each guest experience.
Contact us today and make Coyle your hotel or restaurant mystery shopping provider in New York City.
For the most populous and dynamic city in the United States, it is impossible to quantify the various types of cuisine offered there. Almost all ethnic groups are represented by the city's fare—from street food to its three-star Michelin restaurants (Per Se, Masa, Le Bernardin, Daniel, and Jean-Georges), and everywhere in between. Naturally, the city's 8 million residents and 40 million annual tourists could not be more pleased with all it provides to satiate an appetite.
The Big Apple's abundance of luxurious international flavor can be seen from American-style restaurants, like Bobby Flay's Bar Americain or Charlie Palmer's Aureole, to French creations like L'Atelier de Joël Robuchon located inside the Four Seasons NY five-star hotel. There are incredible Italian selections, such as Del Posto or Marea, as well as Greek wonders, like Anthos. And certainly, the city is well-known for its excellence in Asian cuisine, like Nobu Matsuhisa's famous Nobu restaurants or the Momofuku restaurants.
Of course, New York also boasts some of the finest hotels and spas in the world. The spa at the Mandarin Oriental NY and The Peninsula NY Spa by ESPA both offer personalized and exotic treatments in some incredibly exquisite settings. Combine a spa experience with a stay in one of New York's five-star hotels—such as the Trump International Hotel or the St. Regis NY—and it's not difficult to feel like a celebrity.
New York City's award-winning fine-dining restaurants and ultra-luxurious hotels set an example for outstanding service that extends to the city's superb spas. It's no wonder—given how New York's hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.
At the New York Spa Conference this past May, Todd Walter, CEO of Red Door Spa Holdings Inc., uncovered the secrets to his company’s plans for world-wide development. There is a lot to learn from the Red Door Spa Holdings company, which operates as a day spa with a clustering… Read More
As consumer use of mobile applications grows, hospitality companies are embracing new and creative ways they can help improve the guest experience. As many hospitality consultants have advised, utilizing smartphone technology is a smart move for hoteliers. Recently, New York City’s venerable St. Regis debuted a new “E-Butler” app for… Read More
