What qualities separate mystery shopping services?

Whereas most mystery shopping companies choose to cover many or all segments of commerce, CHG specializes in the hospitality industry exclusively; evaluating hotels, restaurants and spas.

Why should this be important to you?

Simply because we are as committed to the hospitality industry as you are.

With CHG, you are partnering with professionals that understand your business and have successfully designed quality assurance programs for hoteliers, restaurateurs and spa directors to effectively use their mystery shopping data.

So where does mystery shopping with CHG begin, and why is CHG better?

Listening

We listen carefully to your needs and begin only after we fully understand what goals you wish to achieve.

Flexibility

Hotels, restaurants and spas are special businesses with unique clientele and unusual demands. Our mystery shopping programs are infinitely flexible, allowing you to choose the frequency and report format that best fit your culture.

It is not about what we do, it is about what you want.

Capability

We have a ton of hospitality DNA. Top hospitality companies and single unit operators alike routinely retain CHG to create quality metrics and shopping programs for a variety of purposes. We can either work from a blank slate or incorporate your own ideas into an existing brand structure. The outcome will be the same: You will have a measurement program that fits your culture and is both sensible and actionable.

You will also benefit from having a quality partner that has intimate knowledge of important travel influencers like AAA and Mobil.

Design

Our online database environment gives you and your team intelligent use of your data. With a few mouse clicks, you can find, analyze and disseminate key trending data. No longer are reports sitting static on a piece of paper or siloed away in email attachments.

Get what you are looking for quickly, and action it.

Evaluators

CHG carefully selects and matches evaluators to our clients using sophisticated and rigid screening tools. Many companies outsource scheduling; we do not.

Secondly, because we serve only the upscale hospitality environment, everyone's expectations and skill needs are clearly defined. We only utilize evaluators who consistently perform to the exacting criteria of shopping upscale hotels, restaurants and spas.

Many companies who dabble in hospitality mystery shopping often use upscale hotel and restaurant assignments as rewards to shoppers for doing less-desirable retail shops or merchandising. Since we serve only the upscale environment, we can be much more selective.

Note: CHG does not repeat evaluators at client locations unless requested.

Partnership

Perhaps what makes CHG most different from other mystery shopping is our commitment. We know that our partnership together will succeed only if your business is profitable and if we can provide you a competitive advantage.

We are simply never satisfied with how we serve our clients. If that sounds familiar, CHG is the mystery shopping company for you.

Contact us today at (800) 891-9292.