Why Choose our Mystery Shopping Company?

Our Purpose
Coyle Hospitality Group has been dedicated, since its inception, to the hospitality industry serving hotels, restaurants and spas exclusively. All of CHG’s assets are leveraged in favor of hospitality companies that want the most out of their mystery shopping program.

The firm’s principals began as clients of mystery shopping companies working for years in management positions with companies like Prime Hospitality, Marriott and Four Seasons.

Coupling our commitment to the industry with the fact that we have walked more than a mile in our client’s shoes, CHG is much more than a mystery shopping company. We are a strategic quality assurance partner.

Collaboration

A good mystery shopping program begins with fully understanding the client’s needs. We take considerable time to fully understand what the spa professional, restaurateur and hotelier is looking to achieve in the short and long term. Clients may have similar needs for their mystery shopping programs, but client culture varies, and measurements need to be set so that they reflect the client’s core values.

CHG listens and crafts diagnostics that are pertinent today and will grow with you tomorrow.

Execution
CHG moves your mystery shopping program into action quickly and effectively. CHG knows what it takes to gather quality data onsite at a hotel, restaurant, and spa and we employ world-class methodologies. Data is captured in real-time and vigorously fact-checked to ensure that our clients get detailed, accurate reports quickly.

Data

Our Qore database is the only fully-secure SQL application of its kind built specifically for the hospitality industry. This means that clients have at their disposal a robust and customized data platform that grows with their objectives. Customized queries and roll-ups are available for your immediate use. Moreover, the data is immediately disseminated to the stakeholders in your company as you see fit. Simply log in, look, and get information to your team without handling paper or attachments. All you need is an internet browser.

Modifications & Growth
CHG works closely with clients on making the data actionable for the client. Again, this begins by listening carefully, and turning client input into measurement action. The database is flexible, and our ability to incorporate client need into the testing methodology is second-to-none.

This year, a hotelier may wish to roll-out a training program and use CHG to measure the effectiveness. Next year, they may be looking to simply raise that bar. CHG is uniquely positioned to understand these needs and employ the technology and resources to make the transition successful.