Restaurant Training by Coyle

Coyle's customer service training programs are designed exclusively for fine dining restaurants by James Dunne. James is a published author and educator in the area of restaurant customer service, and has designed and conducted over 100 restaurant staff training programs since 1996.

What makes these customer service training programs different?
They are designed to work in concert with a restaurant’s existing framework and programs. We do not conduct “rah-rah” sessions or introduce catchy flavor of the month slogans. Adding Coyle’s training programs will strengthen, not replace, your existing programs, ensuring continuity and integrity. Coyle’s training programs will make yours even better.

I. Waiter Sales and Service Workshop

An on-site, interactive education program for servers and managers that introduces new concepts of guest engagement, providing tools that improve presentation, listening skills and decision making which lead sensibly to increased guest loyalty while increasing average check.

II. Daily Training Program

A series of 10-15 minute exercises that managers can implement at pre-meal meetings to ensure that service staff training remains current and fresh. Exercises are interchangeable and easily customized so management can coach in the most applicable and personalized way.

All programs begin with a free consultation. To arrange a telephone meeting or get more information please click here.