Why do Mandarin Oriental, Starwood, and More Use Coyle?
Coyle is delighted to be the preferred mystery shopping and quality benchmarking provider for the Munich area. Coyle has helped Munich’s hospitality companies elevate guest experiences and meet industry quality standards for many years.
Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the Munich area who frequently travel and dine out. Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.
- Fully tailored programs, customized to your brand needs
- Competitive Set Industry Benchmarking
- 360-degree evaluations that capture every nuance of the guest experience
- Unparalleled service and support, seven days a week
- Reliable online reporting and intuitive proprietary software
- Speedy program set-up and report turnaround
Contact us today and make Coyle your mystery shopping provider in Munich.
Coyle Evaluator Spotlight
Coyle Hospitality Group’s evaluator standards and expectations are higher than any other mystery shopping company in the world. Out of the 40,000 inquiries Coyle receives each year, only 2% get hand selected by our dedicated recruiter to become evaluators. Coyle’s evaluators are seasoned travelers who eat out regularly. They are highly educated, equipped with excellent reporting skills, and they demonstrate a strong attention to detail. With over 6,000 evaluators in our robust network, we are able to match “real guests” to your brand. Further, Coyle’s network of evaluators is truly global: we pride ourselves on a reach that extends to all corners of the world—on evaluators who have their fingers on the ‘pulses’ of their communities. It is this understanding of local cultures coupled with a dedication to impassioned hospitality service that differentiates our global evaluator network from any other. Through our strength and diversity, a few things are held in common: a commitment to your brand, a sensitivity to local knowledge, and a diligent approach. This is what allows Coyle to capture every nuance of the guest experience and provide unparalleled feedback for our clients.
Munich Loves You: It’s All in the Hospitality
From its unparalleled, locally brewed beers—like Weissbier—to its Weisswurst white sausage and soft, doughy Brezn, Munich is a city steep in culinary tradition that serves up gastronomy in a unique fashion. Whether you are dining at a small café or a high-end restaurant, the local fare never disappoints and always surprises. And with the most famous beer hall in the world—Hofbräuhaus am Platzl—and a 200-year old annual celebration—Oktoberfest—Munich attracts millions of people every year.
Mark’s at the Mandarin Oriental creates daily menus and offers five-star service while serving Mediterranean-inspired French dishes in an elegant and relaxed environment. At Königshof Restaurant inside Hotel Königshof, guests enjoy an uninhibited dedication to impeccable service and fresh, unique cuisine. THe chef de cuisine, Martin Fauster, uses flavors that ‘best capture the moment’ as the Sommelier elegantly pairs the perfect vintage with the proper meals. Acquarello provides an artistically laid table in the heart of Munich, serving their ‘cucina del sole’—cuisine of the sun. The staff at Terrine is warm and engaging, often entertaining guests throughout the dinner. At Tantris, guests feel uniquely exotic in an exclusively designed space. With its 2 Michelin stars, a deluxe garden terrace, and an ever-changing tasting menu, this restaurants surprises and delights.
Munich’s five-star hotels are among the best in the world. The Charles Hotel celebrates the history of the Bavarian capital with its use of original paintings by Munich’s famous 19th-century artist Franz von Lenbach. The Muenchen Palace is family-run and personally-managed with a luxuriously contemporary yet classical style. Le Meridien Muenchen mirrors Munich in its dedication to art and culture, providing guests with access to the city’s best museums. The Sofitel Munich Bayerpost impresses guests with its unique lagoon spa and architectural prowess.
Munich’s extraordinary restaurants set an example for outstanding service that extends to its incredible hotels. It’s no wonder—given how Munich’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.