Guest Service Measurement and Analysis
Coyle is proud to be the ‘go-to’ mystery shopping provider for the Miami area, where it provides quality assurance consulting and industry benchmarking services for the leading restaurants and hotels. Coyle provides solid local expertise that translates into actionable tools for our restaurant and hospitality clients.
Coyle carefully screens its professional mystery shoppers, requiring each evaluator to have experience and knowledge of the local market. Coyle’s evaluators dine out nearly every night in Miami’s top restaurants. They understand the Miami fine-dining scene and what their customers expect. As a result, Coyle’s restaurant and hospitality clients benefit from colorful insight, thoughtful feedback, and meaningful analysis that convey the complete story behind each guest experience.
Contact us today and make Coyle your ‘local ingredient’ in Miami.
Here is a sampling of mystery shopping evaluators in Miami.
Well-known for its ethnic diversity and myriad dining choices, from stellar steakhouses to Latin fusion, Miami has rapidly become a foodie town. An abundance of high-end resorts attracts trendy clientele looking for equally cutting-edge cuisine, while geography allows for an abundance of seasonal seafood, fruits and vegetables that make their way into Miami’s creative fare (take the organic focus of Giancarla Bodoni’s Escopazzo Organic Italian Restaurant, for instance).
The town’s international flavor can be seen in restaurants ranging from Cuban and Haitian to Peruvian, Colombian, Indian, Thai and Argentinean. In recent years, much of Miami’s restaurant renaissance has come through out-of-town chefs, including Emeril Lagasse at Emeril’s, Nobu Matsuhisa’s Nobu, Michael Mina’s Bourbon Steak, Scott Conant’s Scarpetta and Rainer Becker’s Zuma. Not that there aren’t notable local chefs, as well, including Michelle Bernstein of Sra. Martinez and Michy’s, and Michael Schwartz of Michael’s Genuine Food & Drink.
With close to 12 million tourists visiting Miami each year, it’s no wonder that many of the best fine-dining restaurants in town are in the city’s posh and hip hotels, and many are outposts of known national and international eateries. These include BLT Steak at the Betsy Hotel, Douglas Rodriguez’ Ola at the Sanctuary Hotel, and Hakkasan at the Fontainebleau.
Miami’s extraordinary restaurants set an example for outstanding service that is supported by its international flair. It’s no wonder—given how Miami’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.
With the holiday season heating up and the economy cooling down, restaurants and hotels are battling over a dwindling market share of holiday parties. The economy is challenging, and everyone understands the importance of private parties to the bottom line. Even when the holidays have passed, private parties remain a… Read More
