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	<title>Coyle Hospitality</title>
	<link>http://www.coylehospitality.com</link>
	<description>a guest experience research and hospitality industry resource</description>
	<lastBuildDate>Fri, 03 Feb 2012 19:59:22 +0000</lastBuildDate>
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		<title>Social Media &amp; The Guest Experience</title>
		<description><![CDATA[Although the continued expansion of websites such as Facebook, LinkedIn, YouTube, and Twitter makes headlines every day as the ‘new thing’, hoteliers have known for years that social media is<a href="http://www.coylehospitality.com/news/social-media-the-guest-experience/"> Read More</a>]]></description>
		<link>http://www.coylehospitality.com/news/social-media-the-guest-experience/</link>
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		<title>Are Cruise Ships Safe? Analyzing the Cruise Guest Experience</title>
		<description><![CDATA[In the wake of the Costa Concordia disaster, many travelers are most likely asking themselves, “How safe are cruise ships really?” and maybe “What would have happened if that occurred<a href="http://www.coylehospitality.com/news/are-cruise-ships-safe-analyzing-the-cruise-guest-experience/"> Read More</a>]]></description>
		<link>http://www.coylehospitality.com/news/are-cruise-ships-safe-analyzing-the-cruise-guest-experience/</link>
			</item>
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		<title>Coyle Featured in New PKF Report: Trends in the Hotel Spa Industry</title>
		<description><![CDATA[If you are an owner, operator or investor in hotels you have likely had decisions to make about spas:  whether to include one, how large it should be, how many<a href="http://www.coylehospitality.com/news/coyle-featured-in-new-pkf-report-trends-in-the-hotel-spa-industry/"> Read More</a>]]></description>
		<link>http://www.coylehospitality.com/news/coyle-featured-in-new-pkf-report-trends-in-the-hotel-spa-industry/</link>
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		<title>How to Customize Standards to Your Brand</title>
		<description><![CDATA[Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains how your standards can be customized to reflect your best brand<a href="http://www.coylehospitality.com/news/how-to-customize-standards-to-your-brand/"> Read More</a>]]></description>
		<link>http://www.coylehospitality.com/news/how-to-customize-standards-to-your-brand/</link>
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		<title>Recharge Your Quality Assurance Program for the New Year</title>
		<description><![CDATA[Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains why re-energizing standard compliance and quality assurance programs can be highly<a href="http://www.coylehospitality.com/news/recharge-your-quality-assurance-program-for-the-new-year/"> Read More</a>]]></description>
		<link>http://www.coylehospitality.com/news/recharge-your-quality-assurance-program-for-the-new-year/</link>
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		<title>Tips From a Pro: How to Succeed as a Mystery Shopper</title>
		<description><![CDATA[Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—sat down with one the most seasoned professional evaluators to discuss her<a href="http://www.coylehospitality.com/news/tips-successful-mystery-shopper-evaluator/"> Read More</a>]]></description>
		<link>http://www.coylehospitality.com/news/tips-successful-mystery-shopper-evaluator/</link>
			</item>
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		<title>Are You Surprising &amp; Delighting Your Hotel Guests?</title>
		<description><![CDATA[Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains how personalized service leads to loyal guests.
A car pulls up on<a href="http://www.coylehospitality.com/news/are-you-surprising-delighting-your-hotel-guests/"> Read More</a>]]></description>
		<link>http://www.coylehospitality.com/news/are-you-surprising-delighting-your-hotel-guests/</link>
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		<title>Coyle is a Proud Silver Sponsor at the 89th Annual Cornell Hotel Society Reception</title>
		<description><![CDATA[Coyle Hospitality Group&#8211;a market leader providing mystery shopping services exclusively to hospitality companies worldwide&#8211;is proud to be a Silver sponsor at this year&#8217;s 89th Annual Cornell Hotel Society Reception on<a href="http://www.coylehospitality.com/news/coyle-is-a-proud-silver-sponsor-at-the-89th-annual-cornell-hotel-society-reception/"> Read More</a>]]></description>
		<link>http://www.coylehospitality.com/news/coyle-is-a-proud-silver-sponsor-at-the-89th-annual-cornell-hotel-society-reception/</link>
			</item>
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		<title>SpaExec 2011: Spas Get Emotional</title>
		<description><![CDATA[I just returned from the SpaExec Conference in Florida where I delivered the keynote speech and presented findings from our 2011 Global Spa Report.  What a great conference&#8211;and it did<a href="http://www.coylehospitality.com/news/spaexec-2011-spas-get-emotional/"> Read More</a>]]></description>
		<link>http://www.coylehospitality.com/news/spaexec-2011-spas-get-emotional/</link>
			</item>
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		<title>Exceed Spa Guest Expectations to Gain a Loyal Customer Base</title>
		<description><![CDATA[On October 16th and 17th, Coyle attended the International Esthetics, Cosmetics &#38; Spa Conference and joined spa industry professionals from around the country in Fort Lauderdale, Florida.  Louis Mattassi, a<a href="http://www.coylehospitality.com/news/exceed-spa-guest-expectations-to-gain-a-loyal-customer-base/"> Read More</a>]]></description>
		<link>http://www.coylehospitality.com/news/exceed-spa-guest-expectations-to-gain-a-loyal-customer-base/</link>
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