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While Coyle’s mystery shopping services extend to providing secret shopper reports for entire hotels, the company has often received requests to evaluate specific outlets at certain hotels, rather than the entire property. How has Coyle accommodated these requests?

 Coyle creates a customized evaluation that specifically targets the requested F&B, activities or excursion outlets. Coyle targets the key focus areas and attributes, and instructs its mystery shoppers to evaluate only these areas.  In this way, it can laser-point its mystery shopping services to target exactly what the client needs to evaluate.  Not surprisingly,  these “a la carte” hotel evaluations are often requested by resort locations, since these properties often have a wide variety of outlets and may want to focus on specific aspects of certain outlets only.  For instance, cash handling is often a hot button issue both at the hotel’s own locations and at their third-party partner outlets.

Coyle’s mystery shopping programs can provide these resorts with a closer look into the specific issues most relevant to them, thus streamlining the secret shopper approach to best fit their needs.