Secret Shoppers in Miami Florida: Mystery Shopping
Miami Beach has long been a unique dining scene
marrying Asian-Latin cuisine with a New York savvy crowd that demands energy, quality
and showmanship. Whether it is the ground-breaking Blue Door restaurant, or the
spectacular presentations at Barton G, top operators like Nobu are now part of the
dining firmament making South Beach dining a fully-rounded culinary destination.
South Beach has long been an innovative hotel scene with Delano hotel creating
America's first chic resort. Other standard bearers like Ritz-Carlton and Loew's
populate the scene along with trend setters like Andre Balazs who have added the
Raleigh Hotel and the Standard to the menu for the world traveler craving the
entirely unique.
We offer quality consulting services for Hotels and Restaurants in Miami;
Coyle Hospitality Group has the Miami mystery shopping database
that's right for your business.
Restaurants:
CHG developed ResQore, with the objective of
providing demanding restaurateurs the best quality
measurement tool available. ResQore is a
customer-centric “snapshot” of a dining visit. The
extensive qualitative and quantitative data produces
a report that is a useful tool in improving service
and increasing revenue.
ResQore's Key Features
- Instantly identify performance trends
- Chart your performance against your Miami restaurant
group, market segment, or custom competitive set
- Database is intelligent; provides
"apples-to-apples" comparisons
- Chart adherence to standards:
- By department (accountability)
- Chronologically (service flow)
- By customer-centric categories
- In building revenue
- Standards may be customized
- Access to
CHG <online>
Hotels:
InnsQore is a Miami Mystery Shopping report for the
hotelier in Miami, Florida who, like
the Delano Hotel, understands that service and
hospitality are the most powerful ways to earn
guest-loyalty and referrals. Repeat guests and
goodwill are the weapons of choice when battling for
share in a challenging marketplace.
Some of the points to keep customers visiting Miami
happy:
- Service - How well staff
meets guest needs.
- Hospitality - How well the
staff treats the guest.
- Attention to Detail - What
the guest sees touches; cleanliness &
functionality.
Miami Secret Shoppers result in new business for you with Coyle Hospitality on the menu.
