Secret Shoppers in Boston Massachusetts: Mystery Shopping
Boston, with its sharp divide between masses of college students, conservative
population and thousands of businesses large and small, offers a host of options in
dining and hospitality. Restaurant and hotel owners often try to focus upon the market
segment they are most attracted to, and may not have the customer perspectives
necessary to keep pace with this fast moving, culturally savvy clientele. The use of
Boston secret shoppers from our experienced boston mystery shopping database enables your
business to stay at the forefront of your competition.
We offer quality consulting services for Hotels and Restaurants in Boston;
Coyle Hospitality Group has the Boston mystery shopping database
that's right for your business.
Restaurants:
CHG developed ResQore, with the objective of
providing demanding restaurateurs the best quality
measurement tool available. ResQore is a
customer-centric “snapshot” of a dining visit. The
extensive qualitative and quantitative data produces
a report that is a useful tool in improving service
and increasing revenue.
ResQore's Key Features
- Instantly identify performance trends
- Chart your performance against your Boston restaurant
group, market segment, or custom competitive set
- Database is intelligent; provides
"apples-to-apples" comparisons
- Chart adherence to standards:
- By department (accountability)
- Chronologically (service flow)
- By customer-centric categories
- In building revenue
- Standards may be customized
- Access to
CHG <online>
Hotels:
InnsQore is a Boston Mystery Shopping report for the
hotelier in Boston, Massachusetts who understands that service and
hospitality are the most powerful ways to earn
guest-loyalty and referrals. Repeat guests and
goodwill are the weapons of choice when battling for
share in a challenging marketplace.
Some of the points to keep customers visiting Boston
happy:
- Service - How well staff
meets guest needs.
- Hospitality - How well the
staff treats the guest.
- Attention to Detail - What
the guest sees touches; cleanliness &
functionality.
Boston Secret Shoppers result in new business for you with Coyle Hospitality on the menu.
