New York City Hotel Secret Shopper: Coyle Hospitality
Group
CHG can help you achieve your goals by using a
unique method called Mystery Shopping. We anonymously visit your sales staff or
those of your competitors, posing as real customers. To help you better
understand how effective your sales staff is, CHG will send experienced New York secret shoppers to your location to evaluate your company's
customer service and to describe the actions, attitude and sales skills of your
employees.
One of our "Secret Shoppers" will give you a
professional checklist and narrative report describing the conditions existing
at your business at the time of their visit. They will describe in detail the
customer service, merchandising and cleanliness as well as the overall feeling,
mood and sensations of a typical customer visit.
We are specialized in customer service audits. Our
goal is to assist our clients in achieving the highest level of customer service
possible. We help them reach this goal by the type of unique secret shopping
reports we have developed.
Through these reports our clients have the
opportunity to "experience" being their own customer. By using creative writing
techniques, and a journalistic style, we paint a verbal picture of just what it
was like to be a customer at the time of our visit. We will also develop a
custom checklist designed to fit your needs and company expectations. We call
this visit our Point of Sale Marketing Audit.
Our professional auditor will describe in their
detailed, narrative report the customer service, merchandising, and cleanliness
of the location they are visiting. Our new york auditors will also convey the mood,
feelings and the sensations they experienced during their visit.
