Welcome to our New York Luxury Hotel Mystery Shopper Company; Coyle Hospitality Group:

Working with an experienced team of mystery shopping operatives, CHG Specialists conducts quality service inspections which provides companies with the means of monitoring customer service and product quality. This service also provides management with the ability to evaluate employee integrity, minimize theft, evaluate customer service and sales performance, monitor pricing and product quality and to ensure compliance with company, industry, and government regulations.

New York Luxury Hotel Mystery Shopper Company is a mystery shopping company that makes anonymous visits to businesses. Our experienced mystery shoppers conduct undisclosed customer service observations for our clients to help determine their standard of service from a customer's point of view. Our shoppers accurately and objectively assess the quality of service and overall shopping experience received from the business. The mystery shopper knows prior to the visit what the business owner expects from the employees and what to look for. We also have a sound knowledge of the Hotel operating standards.

We help insure your customers are receiving the very best service from your professional staff...