Welcome to our Miami Mystery Shopping Company;
Coyle Hospitality Group:
We offer quality consulting services for Hotels and Restaurants in Miami; Coyle Hospitality Group has the Miami Mystery Shopping
that's right for your business.
Restaurants:
CHG developed ResQore, with the objective of
providing demanding restaurateurs the best quality
measurement tool available. ResQore is a
customer-centric “snapshot” of a dining visit. The
extensive qualitative and quantitative data produces
a report that is a useful tool in improving service
and increasing revenue.
ResQore's Key Features
- Instantly identify performance trends
- Chart your performance against your Miami restaurant
group, market segment, or custom competitive set
- Database is intelligent; provides
"apples-to-apples" comparisons
- Chart adherence to standards:
- By department (accountability)
- Chronologically (service flow)
- By customer-centric categories
- In building revenue
- Standards may be customized
- Access to
CHG <online>
Hotels:
InnsQore is a Miami Mystery Shopping report for the
hotelier in Miami, Florida who, like the Delano Hotel, understands that service and
hospitality are the most powerful ways to earn
guest-loyalty and referrals. Repeat guests and
goodwill are the weapons of choice when battling for
share in a challenging marketplace.
Some of the points to keep customers visiting Miami
happy:
- Service - How well staff
meets guest needs.
- Hospitality - How well the
staff treats the guest.
- Attention to Detail - What
the guest sees touches; cleanliness &
functionality.
