Welcome to our Miami Restaurant Mystery Shopping
Company; Coyle Hospitality Group:
Mystery shopping has become an industry
associated with the most successful companies. Those
companies who use a consistent shopping program to
monitor their employees' performance are far ahead
of their competitors. Mystery shopping is probably
the most objective way to find "weak links" or
superior service. Shoppers are not disgruntled
customers who see only the negative, nor are they
employees who tend to overlook some negatives,
because they are sympathetic.
Mystery shopping can be used to evaluate your
training programs or to create them. It can be used
to monitor compliance of franchisees. Mystery
shopping can also be used to award bonuses, when
introducing a new program and instilling the sales
of that program into your front line employees
normal routine. These are just examples.
Mystery Shopping is an effective method of
gathering data concerning real customer service
experiences. Quantifiable questioning enables CHG to
deliver customer service information that is both
objective and reliable. CHG customers then use this
information to infuse resources. CHG will provide
your headquarters with real-time results from every
individual visit. These reports can then be
distributed to local managers and employees as
appropriate. At the end of each shopping period a
statistical report detailing performance, rankings,
and trends will be produced. Results are summarized
in narrative form in an executive summary.
CHG has a firm commitment to helping their clients
achieve and maintain success in their industries. We
provide thorough and timely reports which are
customized to each client's specific needs, so that
we provide the valuable shopping and consulting services they truly need.
