Welcome to our Los Angeles Restaurant
Consulting Company; Coyle Hospitality Group:
A company based in Los Angeles providing the best
Customer Service Benchmarks and Hotel Spotter
Services.
Each client/client group uses customized standards
which are the benchmarks by which we measure
quality. When CHG Quality Evaluators visit the
hotel, they interact with the staff and use the
services and determine fulfillment.
The data is sorted, aggregated and analyzed,
producing a thorough yet concise report that
graphically displays current and historical
performance in several perspectives.
Senior-level executives are facing increasing
pressure to justify costs, provides superior
service, drive productivity and decrease operational
costs.
To manage these challenges, Los Angeles companies are applying
winning business principles to their customer
services to effectively run the function as a
business. The key to the strategy is ability to
measure the customer service center process and
services to identify strength and weaknesses and to
benchmark your customer service in operation in
order to ultimately drive continuous improvement
overtime.
CHG Spotter Services specializes in service
evaluations of hotels through "secret shopper" style
throughout Los Angeles.
No two clients are the same, as we have a distinct
approach and service to address each client’s true
and unique needs.
