Coyle Hospitality Group Mystery Shopping Provider
 
 
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Hotel, Spa & Restaurant Customer Satisfaction Consulting: Mystery Shopping

Since 1996, Coyle Hospitality Group (“CHG”) has provided hotel and restaurant customer satisfaction consulting exclusively for hotels and restaurants worldwide. CHG’s resources and expertise are fully committed to restaurants and hotels, putting a resourceful and objective partner behind you.

 

Find out about Mystery Shopping and Consulting Services for:
Restaurants :: Hotels :: Spas

 

 


--Restaurants--
ResQore is CHG’s proprietary tool for measuring and monitoring restaurant customer service. ResQore is for restaurateurs who gain an edge by:
  • Measuring performance and gaining accountability for improvement
  • Translating guest feedback into an actionable coaching tool
  • Increasing average check by analyzing staff sales performance

Coupled with a detailed and objective narrative, ResQore logically puts your guests at the center of your service culture and decision making. If you would like to view a sample ResQore, Click here for restaurant mystery shopping...

--Other Services--

  • Restaurant Brand Compliance
  • Catering Sales Evaluations
  • Point of Sale Integrity Audits
  • Standards Development

Still haven’t found what you are looking for? Are you looking for a hospitality expert? Over the years we have cultivated relationships with hospitality problem solvers all over the globe. Let us know what you need and we will try and match you with the most applicable resource. Click here for hotel mystery shopping...

“With ResQore, we learn something new every time.”

Hakan Swahn,
Restaurant Aquavit, NYC


--Hotels--

InnsQore is CHG’s proprietary tool for measuring staff performance in the key areas that guests care most about: Service, Hospitality, and Service Recovery. Designed for the hotelier who is continually raising the quality bar, InnsQore is an affordable tool that objectively reveals a hotel’s best opportunities to keep guests coming back and earning their valuable referrals. If you would like to view a sample InnsQore, Click here.

--Other Services--

  • Guest Feedback and Data Analysis
  • Hotel Brand Compliance
  • Hotel Competitive Shops
  • Catering Sales Shops
  • Group Sales and Reservation Sales Evaluations
  • Hotel Best Practices

Still haven’t found what you are looking for? Are you looking for a hospitality expert? Over the years we have cultivated relationships with hospitality problem solvers all over the globe. Let us know what you need and we will try and match you with the most applicable resource. Click here.


--Spas--

SpasQore by CHG is a spa mystery shopping application that is a vital management tool. The foundation of SpasQore is clearly defined, actionable measurements, customized for your spa. Benchmarks are established, trends are revealed, and a detailed narrative provides context for the spa director to create a strategic action plan.

SpasQore is the only online mystery shopping program built specifically for spas and spa consulting programs. From a simple nail salon to a luxury resort spa specializing in numerous modalities, SpasQore is designed to articulate your quality vision into measurable results.


Spa Industry Mystery Shopping & Consulting Services
spa mystery secret shopping shopper

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Coyle Hospitality Group | 244 Madison Ave. #369 | New York, NY 10016 | 212.629.2083

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