Guest Service Measurement and Analysis
Tess Rex on August 8, 2011
At the New York Spa Conference this past May, Todd Walter, CEO of Red Door Spa Holdings Inc., uncovered the secrets to his company’s plans for world-wide development.
There is a Read More
Tess Rex on July 20, 2011
At the New York Spa Conference this past May, Dan Chandre, VP of Operations for GramercyOne, discussed the recent shift in purchasing power, the boom of social media and e-commerce, Read More
Tess Rex on
Coyle Hospitality Group recently released its 2011 Global Spa Report. This is part five of six articles that will summarize and highlight key pieces and findings of the report.
A lost Read More
Tess Rex on July 1, 2011
Coyle recently released its new Global Spa Report, completed by 1,025 respondents in March 2011. The report reveals the trends and priorities of today’s spa consumers. Below is part one Read More
Tess Rex on June 16, 2011
At the New York Spa Conference this past May, a panel of spa industry experts from PFK Consulting, Starwood Hotels, and Red Door Spa Holdings educated listeners on the current Read More
Coyle Research Team on April 6, 2011
Creating a brand image is a tough task for any business, and once created, that image is often much harder to maintain. At one time, maintaining a brand was all about creating the Read More
Coyle Research Team on March 16, 2011
Spas that deliver on the guest experience and exceed clients’ expectations take into account not only what their clients are looking for, but what they may not have considered, as well. Read More
Coyle Research Team on March 9, 2011
Coyle Hospitality Group’s hospitality consultants were on hand for this week’s International Esthetics, Cosmetics & Spa Conference (IECSC) in New York, where spa experts doled out valuable advice to spa directors Read More
Coyle Research Team on March 8, 2011
Coyle Hospitality Group’s hospitality consultants are on hand for this week’s International Esthetics, Cosmetics & Spa Conference (IECSC) in New York, where, among the sessions, spa experts are advising operators on Read More
Coyle Research Team on March 7, 2011
This week, the International Esthetics, Cosmetics & Spa Conference (IECSC) comes to New York, with a stellar lineup of speakers addressing timely topics in the spa industry. Coyle Hospitality Group’s Read More
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