Guest Service Measurement and Analysis
Tess Rex on June 16, 2011
At the New York Spa Conference this past May, a panel of spa industry experts from PFK Consulting, Starwood Hotels, and Red Door Spa Holdings educated listeners on the current Read More
Stephanie Perrone Goldstein on May 12, 2010
This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors, particularly in bedding and design. As we learned in Coyle Hospitality Read More
Stephanie Perrone Goldstein on May 6, 2010
My car dealership recently sent me a survey after a service visit for which I had not been paired with the service technician I requested. I had already expressed my Read More
Coyle Research Team on April 7, 2010
As the definition of Web 2.0 continues to evolve at a breakneck pace, companies across all industries, including the hospitality industry, must be limber enough to play a game where Read More
Stephanie Perrone Goldstein on March 31, 2010
This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors, particularly in bedding and design. As we learned in Coyle Hospitality Read More
Coyle Research Team on March 30, 2010
Just over one year ago, NY Times columnist Ben Stein wrote an article titled “Don’t Blame the Business Trip.” The article followed on the heels of some disparaging remarks from Read More
Stephanie Perrone Goldstein on March 24, 2010
This article about the recent McKinsey survey demonstrates the misalignment of fostering company strengths and execution of company training programs. They explored companies’ capabilities most critical to business performance and Read More
Stephanie Perrone Goldstein on March 17, 2010
This Forbes article about Bayer AG’s system for encouraging and using employee suggestions to innovate the company, demonstrates how valuable an organized innovation program can be. The system, called “Triple-i: Read More
Coyle Research Team on March 16, 2010
Here’s a fun fact: in 2009, movie ticket sales were $10.6 billion, which is the highest figure in history. This is despite—or more likely because of—a down economy; after all, Read More
Stephanie Perrone Goldstein on March 10, 2010
Fortune recently launched their ‘World’s Most Admired Companies’ survey. In the survey, Fortune asked businesspeople to vote for the companies they admired most, regardless of industry. In this piece, a Read More
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