Guest Service Measurement and Analysis
Coyle Research Team on December 21, 2010
By the end of 2010, 1.2 billion people will carry a smart phone, according to some estimates. As the use of mobile applications grows, restaurant consulting companies are talking more Read More
Coyle Research Team on December 10, 2010
Coyle Hospitality recently collected data from 2,469 diners worldwide, exploring the impact of attributes such as food, staff attitude and timing of service on their likelihood to recommend a restaurant Read More
Katie Ho on December 1, 2010
Sometimes, something as simple as a guest comment can propel a restaurateur to the next level. Restaurant consultants often agree that listening to guests is one of the key ways to keep your Read More
Coyle Research Team on November 29, 2010
Coyle Hospitality recently collected data from 2,469 diners worldwide, exploring the impact of attributes such as food, staff attitude and atmosphere on their likelihood to recommend a restaurant to others. Read More
Coyle Research Team on November 24, 2010
For those who didn’t have a chance to attend the 2010 International Hotel, Motel & Restaurant Show (IHMRS) in New York, Coyle offers a roundup of some of the innovative offerings presented Read More
Coyle Research Team on November 17, 2010
Even in the best of economic conditions, employee turnover is an issue for hospitality companies. The cost of hiring, training and setting the newly hired hospitality worker up for success Read More
Coyle Research Team on November 16, 2010
For those who couldn’t make it to New York’s Javits Center for this year’s International Hotel, Motel & Restaurant Show, Coyle offered live Twitter coverage each day, plus blog recaps Read More
Coyle Research Team on November 15, 2010
For those who couldn’t make it to New York’s Javits Center for this year’s International Hotel, Motel & Restaurant Show, Coyle offers blog recaps today and tomorrow, plus live twitter Read More
Coyle Research Team on November 12, 2010
Coyle Hospitality recently collected data from 2,469 diners worldwide, exploring the impact of attributes such as food, staff attitude and atmosphere on their likelihood to recommend a restaurant to others. Read More
Coyle Research Team on November 10, 2010
Coyle Hospitality recently collected data from 2,469 diners worldwide, exploring the impact of attributes such as food, staff attitude and atmosphere on their likelihood to recommend a restaurant to others. Read More
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