Coyle’s 2011 Global Spa Report Updates the Spa Industry Just in Time for Mid-Year Resolutions

Tess Rex on July 1, 2011

Coyle recently released its new Global Spa Report, completed by 1,025 respondents in March 2011. The report reveals the trends and priorities of today’s spa consumers. Below is part one Read More

Atmosphere Makes An Impact

Coyle Research Team on November 29, 2010

Coyle Hospitality recently collected data from 2,469 diners worldwide, exploring the impact of attributes such as food, staff attitude and atmosphere on their likelihood to recommend a restaurant to others. Read More

Good or Bad: Attitude Matters to Diners

Coyle Research Team on November 12, 2010

Coyle Hospitality recently collected data from 2,469 diners worldwide, exploring the impact of attributes such as food, staff attitude and atmosphere on their likelihood to recommend a restaurant to others. Read More

“How’s the Food?”

Coyle Research Team on November 10, 2010

Coyle Hospitality recently collected data from 2,469 diners worldwide, exploring the impact of attributes such as food, staff attitude and atmosphere on their likelihood to recommend a restaurant to others. Read More

Are Your Guests Raving About Your Restaurant?

Coyle Research Team on November 9, 2010

Restaurateurs have been in a very competitive marketplace for years.  Full-service restaurants battle with luxury food retail and take-out as much as they do with other restaurants in their comp-set.  Read More

When a Guest is Rubbed the Wrong Way…

Coyle Research Team on September 17, 2010

Instead of publishing an annual trends piece or another ‘year in review’, Coyle went to its treasure trove of hard data and asked, “What would Read More

Do Guests Prefer a Great View or Great Amenities?

Coyle Research Team on September 15, 2010

Coyle Hospitality Group Picks the Brains of Thousands of Hotel Guests to Find Out
What makes guests rave about a hotel experience? In the current economy, with tight Read More

They Come for Food…but They Talk About Service

Coyle Research Team on September 10, 2010

By Jim Coyle and Katie HoWe asked two simple questions to a panel of 1,008 people:

What RESTAURANT provided you the best overall experience in the last year?
What were Read More

Beds and Bathrooms – Back to Basics

Coyle Research Team on September 9, 2010

Coyle Hospitality Group gathered word of mouth feedback from 5,000 unique travelers to gain a better understanding of what makes a great hotel stay. That is, what Read More

What really makes guests feel the value?

Coyle Research Team on

This is the second installment of Coyle’s best experiences research, in which we will look at what 5,000 travelers mentioned when price or value were noted as part Read More