Guest Service Measurement and Analysis
Coyle Research Team on February 3, 2012
Although the continued expansion of websites such as Facebook, LinkedIn, YouTube, and Twitter makes headlines every day as the ‘new thing’, hoteliers have known for years that social media is Read More
Louise Ng on January 23, 2012
In the wake of the Costa Concordia disaster, many travelers are most likely asking themselves, “How safe are cruise ships really?” and maybe “What would have happened if that occurred Read More
Louise Ng on January 17, 2012
If you are an owner, operator or investor in hotels you have likely had decisions to make about spas: whether to include one, how large it should be, how many Read More
Tess Rex on January 4, 2012
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains how your standards can be customized to reflect your best brand Read More
Tess Rex on
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains why re-energizing standard compliance and quality assurance programs can be highly Read More
Coyle Research Team on December 28, 2011
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—sat down with one the most seasoned professional evaluators to discuss her Read More
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains how personalized service leads to loyal guests.
A car pulls up on Read More
Coyle Research Team on November 14, 2011
Coyle Hospitality Group–a market leader providing mystery shopping services exclusively to hospitality companies worldwide–is proud to be a Silver sponsor at this year’s 89th Annual Cornell Hotel Society Reception on Read More
Haley Bane on October 28, 2011
I just returned from the SpaExec Conference in Florida where I delivered the keynote speech and presented findings from our 2011 Global Spa Report. What a great conference–and it did Read More
kevin lieber on October 27, 2011
On October 16th and 17th, Coyle attended the International Esthetics, Cosmetics & Spa Conference and joined spa industry professionals from around the country in Fort Lauderdale, Florida. Louis Mattassi, a Read More
Client Login / Evaluator Login / Resources / Privacy Policy / Careers
