Guest Service Measurement and Analysis
Coyle Research Team on September 8, 2010
Coyle recently prepared a customized summary report for one of our baseball clients. The report tracked performance for each area of the stadium, right down to each individual concession outlet Read More
Coyle Research Team on July 12, 2010
7/12/10–While most of Coyle’s hotel clients use two-night stays for their hotel evaluations, other properties request stays that are longer or shorter. For those hotels where the typical guest is Read More
Coyle Research Team on July 1, 2010
7/1/2010 — That is certainly what the owners of a group of restaurants wanted to know as they left the country for an extended vacation. Thus, Coyle sent evaluators to each Read More
Coyle Research Team on June 29, 2010
6/29/10 — One of Coyle’s clients recently overhauled their restaurant concept. When they re-opened to the public, they needed fresh standards and immediate evaluations once per week for the coming Read More
Coyle Research Team on June 24, 2010
6/23/10 — …Real data that is. An independent restaurant wanted to know how their service experience compared with other ‘upscale Asian-themed restaurants’. Coyle was able to field evaluators to their Read More
Coyle Research Team on May 14, 2010
Congratulations to Jessica H., Terri N., and Linda P. These three participants in Coyle’s Global Spa Survey were randomly drawn as the three winners of $150 SpaFinder gift certificates. Stay Read More
Stephanie Perrone Goldstein on May 8, 2010
Coyle has been asked to present spa consumer research at the Global Spa Summit in Istanbul from May 16-20. A global spa survey was launched and responded to by 1,250 consumers Read More
A new resort client of Coyle’s wanted to evaluate the guest experience from the perspective of a family and an adult couple. Coyle listened carefully to the client’s needs and selected evaluators that matched Read More
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