Guest Service Measurement and Analysis
Katie Ho on December 30, 2010
While Coyle’s mystery shopping services extend to providing secret shopper reports for entire hotels, the company has often received requests to evaluate specific outlets at certain hotels, rather than the Read More
Katie Ho on November 19, 2010
One of Coyle’s resort clients specifically requested that Coyle send a family for one of their resort mystery shopping evaluations. Why? Because their resort clientele is almost exclusively families at this time of Read More
Katie Ho on November 5, 2010
At the end of the quarter, one of our upscale restaurant clients asked how they were doing in comparison to their competitive set. As part of its hospitality consulting services, Coyle provides restaurant reports that show up-to-date Read More
Katie Ho on October 29, 2010
Although Coyle Hospitality’s reports often measure the guest experience, Coyle also plays a significant role in helping operators develop the standards necessary to improve that guest experience. For most businesses - be they restaurants, hotels, Read More
Katie Ho on October 22, 2010
After reading a recent detailed Coyle hotel report, a client asked, “How can we improve?” After all, Coyle’s program is not just about measuring and reporting on crucial aspects of the guest Read More
Katie Ho on October 15, 2010
In the hospitality world, it is common for the guest experience to fall under the responsibility of multiple management companies, such as a hotel with a restaurant, spa or reservations Read More
Stephanie Perrone Goldstein on October 7, 2010
Jim Coyle, president of Coyle Hospitality Group, is currently attending the Cornell Hospitality Research Summit at Cornell University in Ithaca, NY. Jim will be speaking, presenting some of Coyle’s unique guest Read More
Katie Ho on
A client asked us to quickly shop a call center that they were considering switching to. After the company’s proposal was in, we made 20 calls at various times over the period Read More
Katie Ho on October 5, 2010
A multi-unit restaurant company wanted to know on a weekly basis which operating standards were breaking out and trending negatively. We created a unique data query to client specs and Read More
Arthur Chang on September 14, 2010
In the hospitality world where the internet has replaced traditional travel agents, cruise operators remain heavily reliant on personal relationships with travel agents to fill inventory. Coyle Read More
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