Guest Service Measurement and Analysis
Coyle Research Team on November 24, 2010
For those who didn’t have a chance to attend the 2010 International Hotel, Motel & Restaurant Show (IHMRS) in New York, Coyle offers a roundup of some of the innovative offerings presented Read More
Coyle Research Team on November 22, 2010
Social media in all its forms took a prominent role within seminars presented at this year’s International Hotel, Motel & Restaurant Show (IHMRS) in New York. Moderated by Peter Yesawich, Read More
Coyle Research Team on November 19, 2010
It was no surprise to see conference-goers at the International Hotel, Motel & Restaurant Show (IHMRS) spilling out of the packed seminar on hotel bed bugs. The standing-room-only crowd, as Read More
Coyle Research Team on November 17, 2010
Even in the best of economic conditions, employee turnover is an issue for hospitality companies. The cost of hiring, training and setting the newly hired hospitality worker up for success Read More
Coyle Research Team on November 16, 2010
For those who couldn’t make it to New York’s Javits Center for this year’s International Hotel, Motel & Restaurant Show, Coyle offered live Twitter coverage each day, plus blog recaps Read More
Coyle Research Team on November 15, 2010
For those who couldn’t make it to New York’s Javits Center for this year’s International Hotel, Motel & Restaurant Show, Coyle offers blog recaps today and tomorrow, plus live twitter Read More
Arthur Chang on November 9, 2010
Iberonews reported that European boutique hotel chain NH Hoteles posted exponential growth in the first nine months of 2010, taking the industry by storm. The article (written in Spanish) cites many Read More
Coyle Research Team on October 28, 2010
It’s all about the free Wi-Fi. That’s what hotel guests overwhelmingly say is the most important hotel amenity, according to a recent survey by J.D. Power & Associates. Among 53,000 survey Read More
Katie Ho on October 21, 2010
Hoteliers may be able to detect and deflect “problem” guests before they can even step foot in the lobby, thanks to a new database subscription system in the UK called Guestscan, which Read More
Coyle Research Team on October 14, 2010
‘No’ is likely one of the most common words heard in hotel sales offices over the past 18 months. No, we can not hire. No, we can not spend. No, we Read More
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