Hotels & Resorts

Taking Back Your Online Reputation

Coyle Research Team on April 6, 2011

Creating a brand image is a tough task for any business, and once created, that image is often much harder to maintain.  At one time, maintaining a brand was all about creating the Read More

Hotel Design and the Guest Experience

Adam Bienvenu on March 22, 2011

People are attracted to good design. Coyle Hospitality Group’s mystery shoppers have been to hotels all over the world. While they critique universal standards like cleanliness and professionalism, they also have liberties Read More

Corporate Consciousness in Hospitality

Nantale Muwonge on March 14, 2011

This week, as companies begin to mobilize to help the victims of Japan’s earthquake and tsunami, the topic of corporate social responsiblity will be top of mind.  It’s not surprising Read More

Managing Your Hotel’s Online Reputation

Adam Bienvenu on February 23, 2011

Maintaining a consistent brand image has never been more difficult for hotels. Facebook, Twitter, YouTube, and Wikipedia are among the most visited sites in the world, and all subsist on Read More

Building Your Brand in 2011

Stephanie Perrone Goldstein on February 7, 2011

Coyle’s Stephanie Perrone Goldstein attended the recent Americas Lodging Investment Summit (ALIS) in San Diego where two in depth sessions featured solid advice from representatives of  top consumer and hotel brands. Here, Read More

America in 2050:The Impact of Changing Demographics

Stephanie Perrone Goldstein on February 4, 2011

America by mid-century will look much different than today, and thus present hoteliers (and many customer-service-centric businesses) with a new set of guest desires to fulfill. Coyle’s hotel mystery shoppers Read More

Three Hotel Innovations Worth A Check-In

Coyle Research Team on February 3, 2011

Coyle Hospitality’s hotel mystery shoppers report that hotels continue to tweak and adjust room facilities and amenities to match what today’s guests need.  Some of these tweaks work, some not so Read More

Outlook is Optimistic at Americas Lodging Investment Summit

Stephanie Perrone Goldstein on February 1, 2011

Last week, Coyle’s Stephanie Perrone Goldstein attended the Americas Lodging Investment Summit (ALIS) in San Diego. Here, we give a taste of the tenor of the conference.  In upcoming blogs, Read More

St. Regis NY GM Discusses New E-Butler Mobile Application

Coyle Research Team on January 10, 2011

As consumer use of mobile applications grows, hospitality companies are embracing new and creative ways they can help improve the guest experience.  As many hospitality consultants have advised, utilizing smartphone Read More

How Will Changing Consumer Attitudes Impact Hotels?

Coyle Research Team on December 14, 2010

During the recent International Hotel, Motel & Restaurant Show, hospitality consultants and experts explored how changing consumer attitudes and behaviors are affecting the industry. How will hoteliers address and meet these Read More

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