What’s the Deal?
Stephanie Perrone Goldstein on July 27, 2010
Have you used Groupon yet? Or perhaps one of their competitors like Living Social? Or maybe you have enlisted in the craze of Gilt, Haute Look or Rue La La. Read More
Hotels & Resorts
Through Thick and Thin, Keep Your Staff
Adam Bienvenu on July 19, 2010
Clement Kwok, chief executive of Hongkong & Shanghai Hotels Ltd., the parent company of the Peninsula chain, seems undaunted by the hardships his hotels have faced in the recent past. Read More
Entering the Fold
Jessica Zike on June 22, 2010
Guest will now be given the opportunity to use their Marriott and Starwood loyalty points at independent hotels. This New York Times article explains how Marriott and Starwood are looking Read More
Room for View: More Looks at Hotel Guest Experience
Joanne Blank on June 14, 2010
I am always looking at different studies about Guest Experience especially as it relates to hotels. Our hotel market research and hotel mystery shopping analysis has taught us that measuring Read More
Eat & Sleeponomics
Jim Coyle on May 18, 2010
NYC & Co, as reported in this Bloomberg Businessweek article, indicated that tourist visits for Q1-2010 in NYC were up 11% over the same period in 2009, meaning 1.3 million Read More
Upgrading the Economy Experience
Stephanie Perrone Goldstein on May 12, 2010
This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors, particularly in bedding and design. As we learned in Coyle Hospitality Read More
Innovating Innovations
Stephanie Perrone Goldstein on May 6, 2010
My car dealership recently sent me a survey after a service visit for which I had not been paired with the service technician I requested. I had already expressed my Read More
