Guest Service Measurement and Analysis
Coyle Research Team on April 6, 2011
Creating a brand image is a tough task for any business, and once created, that image is often much harder to maintain. At one time, maintaining a brand was all about creating the Read More
Adam Bienvenu on March 22, 2011
People are attracted to good design. Coyle Hospitality Group’s mystery shoppers have been to hotels all over the world. While they critique universal standards like cleanliness and professionalism, they also have liberties Read More
Nantale Muwonge on March 14, 2011
This week, as companies begin to mobilize to help the victims of Japan’s earthquake and tsunami, the topic of corporate social responsiblity will be top of mind. It’s not surprising Read More
Adam Bienvenu on February 23, 2011
Maintaining a consistent brand image has never been more difficult for hotels. Facebook, Twitter, YouTube, and Wikipedia are among the most visited sites in the world, and all subsist on Read More
Stephanie Perrone Goldstein on February 7, 2011
Coyle’s Stephanie Perrone Goldstein attended the recent Americas Lodging Investment Summit (ALIS) in San Diego where two in depth sessions featured solid advice from representatives of top consumer and hotel brands. Here, Read More
Stephanie Perrone Goldstein on February 4, 2011
America by mid-century will look much different than today, and thus present hoteliers (and many customer-service-centric businesses) with a new set of guest desires to fulfill. Coyle’s hotel mystery shoppers Read More
Coyle Research Team on February 3, 2011
Coyle Hospitality’s hotel mystery shoppers report that hotels continue to tweak and adjust room facilities and amenities to match what today’s guests need. Some of these tweaks work, some not so Read More
Stephanie Perrone Goldstein on February 1, 2011
Last week, Coyle’s Stephanie Perrone Goldstein attended the Americas Lodging Investment Summit (ALIS) in San Diego. Here, we give a taste of the tenor of the conference. In upcoming blogs, Read More
Coyle Research Team on January 10, 2011
As consumer use of mobile applications grows, hospitality companies are embracing new and creative ways they can help improve the guest experience. As many hospitality consultants have advised, utilizing smartphone Read More
Coyle Research Team on December 14, 2010
During the recent International Hotel, Motel & Restaurant Show, hospitality consultants and experts explored how changing consumer attitudes and behaviors are affecting the industry. How will hoteliers address and meet these Read More
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