Guest Service Measurement and Analysis
Katie Ho on July 28, 2010
While Crystal Cruises won’t be first to develop the newest cruise trend, such as the open dining concept or the ultra-large cruise ship, their service culture gets them the #1 Read More
Jim Coyle on July 21, 2010
This article in Travel Weekly is an excellent harbinger for the economy. Cruise Lines have a long window of booking time, and this shows that demand for the cruise vacation Read More
Arthur Chang on July 16, 2010
In Kitchen Confidential and Medium Raw, Anthony Bourdain showed us that in order to be a respected chef, one had to be a relentless zealot who craved insane hours, low Read More
Coyle Research Team on July 7, 2010
In a very interesting recent economics blog article by the Christian Science Monitor, an interesting correlation was suggested: big skyscrapers and big cruise ships alike are indicators of an economy Read More
Coyle Research Team on June 30, 2010
Cruise lines are increasingly upping the ante when it comes to incorporating culinary trends into their onboard food and beverage offerings. In an industry that began primarily with structured, scheduled, Read More
Katie Ho on June 16, 2010
Norwegian Cruise Lines is willing to bet that some guests on their 4,200 passenger ship Norwegian Epic would. They are offering a guitar package for those interested guests. For $10 Read More
Arthur Chang on May 13, 2010
Royal Caribbean recently reported a strong turnaround in net profit, but optimism remains guarded for most travel businesses as reported in this Wall Street Journal article.
Cruise lines continue to hold Read More
Jim Coyle on December 11, 2009
I spent three days on the inaugural cruise aboard the Royal Caribbean Oasis. Unless you have been under a rock, you are aware that Royal Caribbean has deployed the largest Read More
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