Why do Starwood, Hilton, and More Use Coyle?
Coyle is delighted to be the preferred mystery shopping and quality benchmarking provider for the Cape Town area. Coyle has helped Cape Town’s hospitality companies elevate guest experiences and meet industry quality standards for many years.
Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the Cape Town area who frequently travel and dine out. Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.
- Fully tailored programs, customized to your brand needs
- Competitive Set Industry Benchmarking
- 360-degree evaluations that capture every nuance of the guest experience
- Unparalleled service and support, seven days a week
- Reliable online reporting and intuitive proprietary software
- Speedy program set-up and report turnaround
Contact us today and make Coyle your mystery shopping provider in Cape Town.
Coyle Evaluator Spotlight
Coyle Hospitality Group’s evaluator standards and expectations are higher than any other mystery shopping company in the world. Out of the 40,000 inquiries Coyle receives each year, only 2% get hand selected by our dedicated recruiter to become evaluators. Coyle’s evaluators are seasoned travelers who eat out regularly. They are highly educated, equipped with excellent reporting skills, and they demonstrate a strong attention to detail. With over 6,000 evaluators in our robust network, we are able to match “real guests” to your brand. Further, Coyle’s network of evaluators is truly global: we pride ourselves on a reach that extends to all corners of the world—on evaluators who have their fingers on the ‘pulses’ of their communities. It is this understanding of local cultures coupled with a dedication to impassioned hospitality service that differentiates our global evaluator network from any other. Through our strength and diversity, a few things are held in common: a commitment to your brand, a sensitivity to local knowledge, and a diligent approach. This is what allows Coyle to capture every nuance of the guest experience and provide unparalleled feedback for our clients.
Cape Town is home to some of the world’s best wines, fruits, and seafood. The region’s restaurants take these local ingredients and turn them into high-class meals. Whether dining in the touristy V&A Waterfront, the cafes of Long Street, trendy De Waterkant, or celebrity Camps Bay, you are in very good hands.
Cape Town’s wine estates include some world-class restaurants. The restaurant at Rhebokskloof Wine Estate boasts some award-winning a la carte dishes and an exquisite view of the nearby garden, vineyard, mountain, and lake. Try the highly accredited La Colombe inside the Constantia Uitsig estate for Asian-French fusion served up with some charming hospitality. Nestled between the majestic Langeberg hills, Fraai Uitzicht estate’s restaurant is known for its lazy lingering lunches.
Enjoy crayfish and mussels amongst beautiful cliff views as Bosduifklip open-air restaurant. Grasp some breathtaking ocean views at Salt restaurant inside the luxurious Ambassador Hotel. Find yourself stunned by the combination of beautiful décor and panoramic False Bay views at Catharina’s. Or, grab some sushi and shellfish at the Codfather. For true South African BBQ, stop by the House of Meat for some all you can eat fun. For something more upscale, dine at 95 Keroom. Stationed in the beautifully restored stables and slave quarters of the Company Gardens and offering some amazing Italian cuisine, this restaurant is an eclectic, historic gem in the Cape Town dining world.
Cape Town’s extraordinary restaurants set an example for outstanding service that is supported by its world-class wine selection. It’s no wonder—given how Cape Town’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.