Guest Service Measurement and Analysis
Stephanie Perrone Goldstein on June 13, 2011
NEW: Home-Based Full-Time Sales & Marketing Associate
Are you a sales professional seeking an opportunity in a more rewarding environment? Are you working in restaurant, hotel or cruise Read More
Stephanie Perrone Goldstein on February 7, 2011
Coyle’s Stephanie Perrone Goldstein attended the recent Americas Lodging Investment Summit (ALIS) in San Diego where two in depth sessions featured solid advice from representatives of top consumer and hotel brands. Here, Read More
Stephanie Perrone Goldstein on February 4, 2011
America by mid-century will look much different than today, and thus present hoteliers (and many customer-service-centric businesses) with a new set of guest desires to fulfill. Coyle’s hotel mystery shoppers Read More
Stephanie Perrone Goldstein on February 1, 2011
Last week, Coyle’s Stephanie Perrone Goldstein attended the Americas Lodging Investment Summit (ALIS) in San Diego. Here, we give a taste of the tenor of the conference. In upcoming blogs, Read More
Stephanie Perrone Goldstein on December 3, 2010
I was fortunate to have been able participate in roundtable discussions during the latter part of this year’s ISPA Conference in Washington, D.C. During the session, attendees were able to Read More
Stephanie Perrone Goldstein on November 2, 2010
Each year, the International Spa Association (ISPA) conducts a spa industry study. This year’s newly released study reports on the state of the spa industry based on the “Big 5”: Read More
Stephanie Perrone Goldstein on October 19, 2010
A spa I frequent locally has centralized their reservations: three locations, one call center. This spa also offers online booking which I have utilized in the past. Unfortunately, when I Read More
Stephanie Perrone Goldstein on October 7, 2010
Jim Coyle, president of Coyle Hospitality Group, is currently attending the Cornell Hospitality Research Summit at Cornell University in Ithaca, NY. Jim will be speaking, presenting some of Coyle’s unique guest Read More
Stephanie Perrone Goldstein on September 22, 2010
Websites offer certain advantages over phone contact. First, people can gather information much more rapidly by reading than by listening. Pictures also say a thousand words, and imagery can convey Read More
Stephanie Perrone Goldstein on September 21, 2010
There was a time when many spa professionals would not have considered online booking for their spa. Scheduling supply/demand remains a challenge for even the busiest spa, and a simple Read More
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