Guest Service Measurement and Analysis
Louise Ng on January 23, 2012
In the wake of the Costa Concordia disaster, many travelers are most likely asking themselves, “How safe are cruise ships really?” and maybe “What would have happened if that occurred Read More
Louise Ng on January 17, 2012
If you are an owner, operator or investor in hotels you have likely had decisions to make about spas: whether to include one, how large it should be, how many Read More
Louise Ng on July 11, 2011
The National Restaurant Association Restaurant, Hotel-Motel Show 2011 held in May brought together hundreds of exhibits, celebrity chef demos, and numerous panels and education sessions, including a keynote Read More
Louise Ng on July 1, 2011
The National Restaurant Association Restaurant, Hotel-Motel Show 2011 held in May brought together hundreds of exhibits, celebrity chef demos, and numerous panels and education sessions, including a keynote from General Read More
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