Guest Service Measurement and Analysis
Jim Coyle on March 24, 2011
Apparently, wealthy consumers, particularly Americans, are essentially an untapped market for cruise lines, according to a global wealth study reported on by Travel Weekly. With the global penetration of upper-income Read More
Jim Coyle on March 2, 2011
How can busy spa operators take their guest experience, so integral a part of their businesses, to the next level?
Creating a guest experience audit, in which key standards are established, Read More
Jim Coyle on February 21, 2011
How can a restaurant manager think outside the box when they’re actually in that box 16 hours a day, seven days a week? Sometimes, the only way to do Read More
Jim Coyle on December 8, 2010
Coyle began providing cruise mystery shopping services to Royal Caribbean, and other cruise lines, several years ago. Since that time, our team of cruise quality consultants has been aboard the inaugural Read More
Jim Coyle on November 8, 2010
I think every restaurant consulting firm would agree that you get new customers and keep great ones via word of mouth. What can be argued, ad infinitum, is how to Read More
Jim Coyle on November 4, 2010
One of the greatest things about travel is the anticipation. And while nothing beats lounging on the beach in Antigua, imagining it and talking about it in the weeks and Read More
Jim Coyle on July 23, 2010
In what can be described as turnabout being fair play, we fully adopted the client role when we went looking for a web marketing agency for our own company. Instead Read More
Jim Coyle on July 21, 2010
This article in Travel Weekly is an excellent harbinger for the economy. Cruise Lines have a long window of booking time, and this shows that demand for the cruise vacation Read More
Jim Coyle on June 15, 2010
When we look at the data from our restaurant mystery shopping reports and restaurant market research, it shows that both poor and great guest experiences alike are heavily dependent upon Read More
Jim Coyle on May 18, 2010
NYC & Co, as reported in this Bloomberg Businessweek article, indicated that tourist visits for Q1-2010 in NYC were up 11% over the same period in 2009, meaning 1.3 million Read More
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