Guest Service Measurement and Analysis
Jessica Zike on October 26, 2010
I recently relocated to Ithaca, NY, and one of my first priorities was finding a massage therapist with a specialty in prenatal massage (I am in my third trimester of Read More
Jessica Zike on July 15, 2010
In these stress filled days, providing spa relaxation with salon services seems to be a great way to enhance your spa. Peter Anderson recommends adding salon services in a spa Read More
Jessica Zike on June 22, 2010
Guest will now be given the opportunity to use their Marriott and Starwood loyalty points at independent hotels. This New York Times article explains how Marriott and Starwood are looking Read More
Jessica Zike on June 10, 2010
Online booking and gift card purchases are becoming an ever more important part of the spa world. American Spa just presented an article about online marketing tools in their May Read More
Jessica Zike on April 9, 2010
In the search for new experiences guests will soon have a few new hotels available. Two new entirely underwater hotels, one in Fiji and one in Dubai will soon join Read More
Jessica Zike on March 26, 2010
Spas are really entering the technology age. Most spas are now scheduling their appointments on Millenium or other software, and are realizing that many Generation Y’ers can’t relax without knowing Read More
Jessica Zike on March 19, 2010
In this article from Smart Money a group of researchers looked at the happiness levels of people who were taking a vacation and those that weren’t. They found higher happiness Read More
Jessica Zike on March 12, 2010
In our culture of ‘more is always better’ are we actually making customers less happy. This New York Times article examines the idea that too many choices not only complicate Read More
Jessica Zike on March 8, 2010
Luxury cruisers are also focusing less on stuff and more on experiences according to Mark Conroy the president of Regents Seven Seas speaking at the Luxury Travel Expo. Cruise guests Read More
Jessica Zike on February 19, 2010
For those of us who visit spas regularly, it is hard to remember back to the days when each visit was tinged with anxiety. Will I be fully covered? Will Read More
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