Guest Service Measurement and Analysis
Jennifer Vollmert on July 20, 2010
A recent study by market research firm Technomic discovered that consumers who embrace new technologies also frequent restaurants more often.
According to a Nation’s Restaurant News article that reported on the Read More
Jennifer Vollmert on July 12, 2010
7/12/10–While most of Coyle’s hotel clients use two-night stays for their hotel evaluations, other properties request stays that are longer or shorter. For those hotels where the typical guest is Read More
Jennifer Vollmert on July 7, 2010
In a very interesting recent economics blog article by the Christian Science Monitor, an interesting correlation was suggested: big skyscrapers and big cruise ships alike are indicators of an economy Read More
Jennifer Vollmert on July 1, 2010
7/1/2010 — That is certainly what the owners of a group of restaurants wanted to know as they left the country for an extended vacation. Thus, Coyle sent evaluators to each Read More
Jennifer Vollmert on June 30, 2010
Cruise lines are increasingly upping the ante when it comes to incorporating culinary trends into their onboard food and beverage offerings. In an industry that began primarily with structured, scheduled, Read More
Jennifer Vollmert on June 29, 2010
6/29/10 — One of Coyle’s clients recently overhauled their restaurant concept. When they re-opened to the public, they needed fresh standards and immediate evaluations once per week for the coming Read More
Jennifer Vollmert on June 24, 2010
6/23/10 — …Real data that is. An independent restaurant wanted to know how their service experience compared with other ‘upscale Asian-themed restaurants’. Coyle was able to field evaluators to their Read More
Jennifer Vollmert on June 18, 2010
Loyalty programs in the hospitality industry are hardly new or novel. Road warriors are likely to be enrolled in programs for every major hotel company, airline, multiple rental car companies, Read More
Jennifer Vollmert on May 14, 2010
Congratulations to Jessica H., Terri N., and Linda P. These three participants in Coyle’s Global Spa Survey were randomly drawn as the three winners of $150 SpaFinder gift certificates. Stay Read More
Jennifer Vollmert on May 10, 2010
A hearty congratulations to Coyle’s restaurant clients who won 2010 James Beard Awards, announced on May 2! For a complete listing of all nominees and winners, click here.
What is most impressive, Read More
