Guest Service Measurement and Analysis
Coyle Research Team on February 3, 2012
Although the continued expansion of websites such as Facebook, LinkedIn, YouTube, and Twitter makes headlines every day as the ‘new thing’, hoteliers have known for years that social media is Read More
Coyle Research Team on December 28, 2011
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—sat down with one the most seasoned professional evaluators to discuss her Read More
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains how personalized service leads to loyal guests.
A car pulls up on Read More
Coyle Research Team on November 14, 2011
Coyle Hospitality Group–a market leader providing mystery shopping services exclusively to hospitality companies worldwide–is proud to be a Silver sponsor at this year’s 89th Annual Cornell Hotel Society Reception on Read More
Coyle Research Team on October 21, 2011
Adam Zembruski, Chief Hotel Operations Officer for Pharos Hospitality, discussed high-impact, low-cost solutions to attracting more guests. On the premise that most rivalries—such as those between a hotel and its Read More
Coyle Research Team on October 18, 2011
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—introduces its newly automated system for distributing Coyle Quarterly Reports. Now, clients Read More
Coyle Research Team on October 17, 2011
Among his many accomplishments, Steve Jobs inspired the world to live creatively, expand boundaries, and continuously fuel the will to succeed. His journey—and his eagerness to share it with the Read More
Coyle Research Team on October 14, 2011
Stephanie Perrone Goldstein, Coyle’s VP of Sales & Marketing, recently spoke to Spa Mantra about Coyle’s 2011 Global Spa Report and how it led to the “5 Quick Ways to Read More
Coyle Research Team on September 15, 2011
1. Don’t let the size of the task of addressing your service standards overwhelm you.
Many hotels and hotel companies stick with out-dated measurement programs or use the flavor du jour Read More
1. Tell me how the data you collect is shared with hotel management?
There are still hotel inspectors out there whose ideas of value is dropping an 80-page tome on your Read More
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