Guest Service Measurement and Analysis
Adam Bienvenu on March 22, 2011
People are attracted to good design. Coyle Hospitality Group’s mystery shoppers have been to hotels all over the world. While they critique universal standards like cleanliness and professionalism, they also have liberties Read More
Adam Bienvenu on March 4, 2011
It’s no surprise that seamless service and top-notch amenities are what Coyle Hospitality’s cruise mystery shoppers have determined make certain ships more appealing than others. With competition among cruise lines Read More
Adam Bienvenu on February 23, 2011
Maintaining a consistent brand image has never been more difficult for hotels. Facebook, Twitter, YouTube, and Wikipedia are among the most visited sites in the world, and all subsist on Read More
Adam Bienvenu on January 27, 2011
Coyle Hospitality Group’s cruise consultants provide mystery shopping evaluations for ships and itineraries all over the world in an effort to enhance guest service initiatives. Well, it seems cruise lines Read More
Adam Bienvenu on January 13, 2011
In the mid-90s, at a café in a posh department store in Tokyo, I recall the server pulling out an electronic device about the size of a one-pound bag of Read More
Adam Bienvenu on December 17, 2010
After any service failure, a business has the opportunity to fix the problem. If the business responds quickly, efficiently, and in a straightforward way, it may even end up with higher customer Read More
Adam Bienvenu on December 6, 2010
Derek Jeter’s recent contract negotiations with the New York Yankees have been contentious. As of this past week, Jeter and the Yankees have agreed to a $56 million deal that Read More
Adam Bienvenu on November 18, 2010
Consumers want a good value. Businesses want consumer dollars. Group buying deals from companies like Groupon or Living Social strive to bridge this gap by appealing to businesses and consumers: Read More
Adam Bienvenu on November 3, 2010
Having spent my formative years in Florida, it would’ve made sense for me to adopt the Marlins as my team. But, like most Floridians, I found any other team in Read More
Adam Bienvenu on October 27, 2010
With national unemployment still around 10%, it’s no surprise that some studies show a lack of consumer confidence in an economic recovery. Recent figures from the cruise industry, however, say otherwise. Rising demand Read More
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