Why do Kimpton, Starwood, and More Use Coyle?
Coyle is delighted to be the preferred mystery shopping and quality benchmarking provider for the Atlanta area. Coyle has helped Atlanta hospitality companies elevate guest experiences and meet industry quality standards for many years.
Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the Atlanta area who frequently travel and dine out. Coyle’s secret shoppers are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful mystery shopper feedback that helps convey the complete story behind each guest experience.
- Fully tailored programs, customized to your brand needs
- Competitive Set Industry Benchmarking
- 360-degree evaluations that capture every nuance of the guest experience
- Unparalleled service and support, seven days a week
- Reliable online reporting and intuitive proprietary software
- Speedy program set-up and mystery shopping report turnaround
Contact us today and make Coyle your mystery shopping provider in Atlanta.
Atlanta Evaluator Spotlight
Here is a sampling of one of our secret shoppers in Atlanta.
The Big Peach
Since the millennium, Atlanta has surfaced as a sophisticated dining capital, hosting some of the country’s most renowned restaurants. With a sincere focus on foods of the region and sustainable cuisine, the city is inspiring other restaurant towns across the country to increase their quality standards. At Bocado, Chef Todd Ginsberg emphasizes a holistic American fare and grows a sustainable garden with fresh herbs in the back of the property. Bacchanalia features organic ingredients in its contemporary American cuisine, offering light dishes with strong flavors. Because the restaurant uses ingredients from the chefs’ (Anne Quatrano and Clifford Harrison) own farm, it is no wonder that it has been listed as #1 in the Zagat guide for six years.
The innovation doesn’t stop there. Miller Union also believes in the farmer-chef relationship, creating menus based around seasonal crops. Empire State South’s dishes are made up of the area’s finest ingredients, and the restaurant provides guests with a bocce ball court to boot. TWO Urban Licks’ unique wine barrel program is perfect for daring diners, and Parish focuses on good-for-the-earth foods as a market, deli, and restaurant in one.
Atlanta isn’t only about CIA-trained chefs and go-green initiatives. Local favorites like The Varsity, the world’s largest drive-in and popular fast-food provider, and Mary Mac’s Tea Room, a restaurant that has set the standard for southern cooking in Atlanta for over 60 years, offer unique historical dining options to residents and visitors alike.
On the lodging side, Atlanta’s luxury hotel market is solid and growing. The Mansion on Peachtree in Buckhead boasts breathtaking views of the city, and the St. Regis Atlanta is a southern oasis with tasteful décor and a stunning façade. The W Atlanta Buckhead, W Atlanta Downtown, and W Atlanta Midtown offer a consistent set of lavishly modern hotel accommodations in three different Atlanta locations.
Atlanta’s extraordinary restaurants set an example for outstanding service that is supported by its farm-to-table focus and extends to its incredible hotels. It’s no wonder—given how Atlanta’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.