Hotel, Restaurant, and Spa Quality Assurance

• ResQore
• InnsQore
• SpasQore
• Specialized research

CHG’s mystery shopping data is delivered to clients online via our proprietary SQL database that enables:

• Client-driven set-up and output
• On-the-spot trending analysis
• Customized roll-up reporting
• Multiple brand platforms
• Dynamic archiving (reports, pictures and recordings)

James T. Coyle – Founder and President
James T. Coyle, a 1987 graduate of the School of Hotel Administration at Cornell University, founded Coyle Hospitality Group in 1996. Jim has worked exclusively in the hospitality industry holding management positions in finance, operations and sales. Jim manages CHG’s product and strategic development.

Contact Jim Coyle

Katie Guillory – Director of Market Research
Katie Guillory has been involved with market research for more than five years, working with quantitative and qualitative measures. She has analyzed trends in public opinion while working at the Ad Council and has developed meaningful market strategies for brands such as Starwood and American Express. She has conducted market research across many industries, including the travel and hospitality sector, specifically, Hilton, Intercontinental, United Airlines and Air New Zealand. Katie graduated from Harvard College in 1994.

Contact Katie Guillory

Arthur Chang – VP of International Development
Arthur, also a graduate of Cornell University's School of Hotel Administration, managed the Statler Hotel at Cornell University and served as the Managing Director of Hotel Ezra Cornell before joining Coyle in 2007. He has held international operations and marketing roles with companies like Starwood Hotels & Resorts, Nikko Hotels, and InterContinental Hotel Group, which have taken him to Asia, Europe, Canada, and the United States.

Contact Arthur Chang

Kevin McGovern – Director of Sales & Marketing
Kevin holds a BA from Wesleyan University in Middletown CT, and joined Coyle in 2007. Kevin has been in the restaurant business his entire life starting with a family-run restaurant in his youth through working in various capacities in restaurants in the NYC area. Kevin oversees the hotel and restaurant marketing efforts in North America.

Contact Kevin McGovern

Our evaluators are not professional mystery shoppers; they are businessmen and women who already frequent hotels and restaurants for both business and leisure; our people are your guests.

--Strategic Partners--

Clients have access to CHG's unparalleled network of hospitality partners that share CHG's mission.