Meet our Team
Jim Coyle
Since graduating in 1987 from Cornell’s School of Hotel Administration, Jim has held executive positions in finance, foodservice, and hotel operations. He has extensive front- and back-of-the-house experience, including openings.
To date, Jim has developed quality/brand measurement programs for over 200 hospitality companies. He also developed Qore, the first fully-customizable online mystery shopping database platform designed for the unique demands of the hospitality industry. With extensive and continued client collaboration, Jim continues to develop Coyle’s database applications, ensuring that clients get the most effective management tool available.
Recent Articles by Jim Coyle
Arthur Chang
Arthur, a graduate of Cornell’s School of Hotel Administration, has held multi-national operations and marketing roles with Starwood Hotels & Resorts, Nikko Hotels, InterContinental Hotel Group, and Statler Hotel.
Arthur spent over 15 years living outside the United States and has a comprehensive understanding and appreciation of cultural differences. This is evident in his ability to work with global companies and to understand unique service cultures, which he conveys in programs designed for clients. Arthur also developed CruiseQore, providing Coyle’s cruise clients unparalleled access to competitive and market research data.
Recent Articles by Arthur Chang
Stephanie Perrone Goldstein
Stephanie, a graduate of the Cornell Hotel School, has been working in the hospitality industry for over 13 years. Stephanie has held operations, sales and spa management positions with companies including Four Seasons, Marriott and Western Athletic Clubs. Most recently, she served as a Group Sales Manager with Four Seasons.
Stephanie has developed extensive measurement programs for over 40 hospitality companies, coupling her hotel and restaurant experience with her unique expertise in Sales and Spa. Stephanie plays a key role in client development and applying Coyle’s proprietary market research.
Recent Articles by Stephanie Perrone Goldstein
Jessica Zike
Jessica, who holds a Masters degree from Boston University, has provided training and consulting services to over 50 companies. She is a licensed massage therapist with spa operations experience, and a massage instructor.
Jessica’s extensive travels throughout southeast Asia, coupled with her anthropology and sociology background, truly provide her with a unique understanding of culture and behavior. She has translated this knowledge into two invaluable aspects of Coyle’s organization: strengthening evaluator communications and establishing spa programs for clients.
Recent Articles by Jessica Zike
Louise Ng
Louise, a graduate of the NYU Stern School of Business, has held finance and project management roles since graduation and brings an analytical mindset and unique perspective to the table. Since graduation, she has worked in project finance roles at Bear, Stearns & Co. and Macquarie Capital, focusing on providing detailed analytics and customized reports that focus on each client’s specific needs.
With her analytical background and passion for hospitality, travel, and social media, Louise will focus on branding and marketing for the Coyle organization.
Haley Bane
Recent Articles by Haley Bane
Kevin Lieber
Kevin graduated from the Cornell Hotel School in 2010 with a concentration in the food & beverage industry. His passion for the guest experience began before college when he held various positions in several restaurants. While attending Cornell, Kevin climbed the ranks of Taverna Banfi–the student-run restaurant in the Statler Hotel–and was a summer intern with Lettuce Entertain You Enterprises in a management development program. Following graduation, Kevin joined Union Square Hospitality Group where he assisted with the expansion of the Shake Shack Brand. With his ‘foodie’ background, dedication to excellent guest service, and impeccable attention to detail, Kevin is an outstanding resource for our restaurant clients.
Recent Articles by Kevin Lieber
