Cayuga Hospitality Advisors select Coyle Hospitality Group to direct QSA Programs
By James T. Coyle, Coyle Hospitality Group
Cayuga Hospitality has selected Coyle Hospitality Group (CHG) to direct the
Hotel Quality Assurance programs that Cayuga has been providing since 1995.
"Clearly, CHG is the market leader in providing top hoteliers and restaurateurs
advice on improving quality, through their Quality Assurance Audits and Guest
Service Training. Coupling that with our network of over 150 consultants and
industry professionals worldwide creates an asset that will provide value in
so many ways." Says Bill Callnin, Managing Director of Cayuga. "CHG's
history of increasing profits for its clients makes it preeminent, and its reputation
for quality, along with its industry experience, makes it a logical choice to
take over this project for us."
Jim Coyle, President of CHG, added "The research into Quality Assurance
that was done by Cayuga is very compelling and will provide immediate value
to our clients. More importantly, formalizing an ongoing dialogue with Cayuga's
membership of hospitality leaders and innovators is key. The aggregate wealth
of expertise at Cayuga is unparalleled. This fits perfectly with our philosophy
of giving our clients meaningful access to the best resources in Valuation &
Feasibility Studies, Development, Management and more. The hospitality business
after all is about having the right people on your team."
Cayuga Hospitality Advisors is an international network which markets the professional
services of its members in virtually all facets of the hospitality industries.
Founded in 1990, Cayuga has become one of the world's largest and most experienced
consulting groups. Cayuga's members, virtually all graduates or members of the
faculty of the School of Hotel Administration at Cornell University, possess
an average of 25 to 35 years of hands-on hospitality experience. This translates
into extraordinary expertise in all areas of the hospitality industries while
providing an unequaled network committed to researching and solving any challenges
for its clients.
Coyle Hospitality Group was founded in 1996 in New York City and currently
provides Quality Assurance consulting and Guest Service programs to over 200
hotels and restaurants worldwide. Founder and President Jim Coyle has held various
executive positions in the hotel industry, and is a 1987 graduate of the Cornell
University School of Hotel Administration. Jim is joined by Carolyn Voight who
directs Audit Services. Duncan Dickson, a 1977 graduate of the Cornell University
School of Hotel Administration, develops and administers Guest Service Training
for CHG. Duncan has over 20 years of on-site training and recruiting experience
in the hospitality industry.
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About Coyle Hospitality Group
Based in New York City since 1996, Coyle Hospitality Group is a market leader providing mystery shopping and brand quality assurance services exclusively to hotels, restaurants and now spas worldwide. A selection of current Coyle Hospitality Group hospitality clients includes Intercontinental Hotels & Resorts, Morgans Hotel Group, Kimpton Hotels & Restaurants, Starr Restaurant Organization, Affinia Hospitality, China Grill Management and Daniel Boulud Restaurants. Since 1996, CHG has completed over 20,000 quality evaluations exclusively for hospitality clients. For more information please visit www.coylehospitality.com
