Why are Spa Services Different?
Spa services are unique. Guests relinquish control, and entrust you and your service providers with their bodies, appearance and well-being. The level of expectation is matched only by the feeling of vulnerability.
The intimate and impacting nature of such services makes getting actionable guest feedback difficult.
Since most spa services are mainly one-on-one and occur behind closed doors, the spa director is at a disadvantage in monitoring and coaching staff.
Measuring your spa employees' performance in this setting is crucial to the spa that endeavors to acquire and retain market share, long-term.
Why Spa Mystery Shopping from Experienced Spa Services Evaluators?
SpasQore
by CHG is a spa mystery shopping application
that is a vital management tool. The foundation
of SpasQore
is clearly defined, actionable measurements,
customized for your spa. Benchmarks are established,
trends are revealed, and a detailed narrative
provides context for the spa director to create
a strategic action plan.
SpasQore is the only online mystery shopping program built specifically for spas and spa consulting programs. From a simple nail salon to a luxury resort spa specializing in numerous modalities, SpasQore is designed to articulate your quality vision into measurable results.
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Key Features of SpasQore:
- Shopping forms and surveys are fully-customizable.
- Robust, hosted secure SQL environment; all you need is a browser.
- Dynamic trending tools; chart single or multi-unit performance instantly.
- Queries: Find any section of any report in two mouse-clicks.
- Exceptions: Identify recurring weaknesses and set actionable goals.
For a demonstration of SpasQore, click here.
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Offer for Spa Professionals : Spa Consulting and Mystery Shopping Services
Spa Directors/Owners: Please contact us at 800-891-9292 for a free consultation today.
Interested in becoming a spa mystery shopper? Please start by clicking here.
Spa Research : Results of CHG Spa Surveys
• 2006 Spa & Fitness Survey Report
• 2005 Spa Industry Survey Report
