Since its inception in 1996, Coyle has completed a wide variety of mystery shopping and market research assignments for top cruise companies worldwide.
We understand that the cruise industry is unique and that the components that create that magical guest experience are complex and ever-changing. Cruise companies need a quality measurement program that strikes the unique balance of measuring their own niche, while providing relevant industry benchmarking.
Choose Coyle and you get a partner that is dedicated to the cruise industry and has the know-how to create a mystery shopping program that will have a long lasting positive outcome in all areas of your organization.
Features & Benefits Statements
- Completely Customized to Your Specifications
- Worldwide Coverage
- Demographically Matched Evaluators
- Fast Set-Up & Deployment
- Fast Turnaround Time
- Robust Online Data Tools
- Industry Benchmarking
Coyle's program works in concert with your safety surveys, internal brand quality audits, comment cards, and post-stay surveys. Our analysts connect the dots and provide you with relevant quality data affecting the affluent traveler.
Call or email Arthur Chang today and put Coyle to work for you.
607.330.2883 achang@coylehospitality.com
