Coyle Hospitality Group: Hospitality Service Quality Consulting
Coyle Hospitality Group is a market research firm focusing on Hotels, Restaurants and Spas. We measure service provided to your customers and obtain valuable customer service feedback for your business. By measuring customer service through the customer's eyes, and using our consultative approach to mystery shopping for hospitality companies, we provide the opportunity to achieve excellence in searvice quality through independent customer service evaluations.
Your business may already evaluate service quality and employee performance. This measure of quality control is the most important aspect of your service oriented business. Legitimate mystery shopping programs use actual customer experiences to measure and compare service levels, spot trends and provide accurate feedback in the form of mystery guest hotel, restaurant and spa reports.
Providing corporate research as your quality auditor, CHG can help you determine the quality of customer service, selling and up-selling skills and product knowledge demonstrated in the course of daily business by your most visible and accessible employees. Checking performance and service and measuring quality assessments for global corporations, as well as nationwide including Nevada, is merely the first step.
Our clients benefit from our customizable online reporting tools that measure service through the customer's experience. CHG's market research and consumer evaluation provides unique and comprehensive measurement of the most important aspects of your business; that which earns repeat business from satisfied consumers or ensures they will not visit your competitors first in the future.
Mystery Shopping with CHG will enable your business to establish quality benchmarks in customer service. Contact us today to see how our quality audit consultations and mystery shopping services improve your business' bottom line.
 Restaurant Mystery Shopping |
 Hotel Mystery Shopping |
 Spa Mystery Shopping |
