Hotel Mystery Shopping by Experienced Hotel Secret Shoppers
InnsQore is a Mystery
Shopping report for the hotelier who understands
that service and hospitality are the most powerful
ways to earn guest-loyalty and referrals. Repeat
guests and goodwill are the weapons of choice
when battling for share in a challenging marketplace.
InnsQore helps you get so much more out of your hotel mystery
shopping/secret shopper program.
Power
InnsQore hotel mystery shopping reports are organized in a
customizable and robust SQL Server environment. Your hotel mystery shopping report becomes a
device that promotes accountability and progress. Key Features are:
- On the fly printing and reporting from any PC with an internet connection
- Customized set-up: Your standards, your culture
- Robust Reporting: Graph and chart performance from any perspective
- Query Tools: Got questions? InnsQore has answers
- Trending: See how you are doing, and how you have been doing
- Sort, find, and send any portion of any report in three clicks.
- No hosting fees
Purpose
Put your team in control of the customer perspective by harnessing your intuition and driving
results with InnsQore technology. Bring CHG on your team today, and gain a partner with one
goal: to gain a competitive advantage for you.
InnsQore is affordable. [ Click here for an introductory offer ].
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Quality
Measurement & Reporting For Hotels |
| Each
client/client group uses customized standards
which are the benchmarks by which we measure
quality. When CHG Quality Evaluators visit the
hotel, they interact with the staff and use
the services and determine fulfillment. The
data is uploaded into our proprietary InnsQore
database.
The data is sorted, aggregated and analyzed,
producing a thorough yet concise report that
graphically displays current and historical
performance in several perspectives.
|
Members
|
|
| Measurement |
Features |
Benefit |
| By Department |
Graphically and statistically identifies
department’s performance, and trend. |
Department benchmarks become accountable. |
| By Quality Discipline |
Service-How well
staff meets guest needs
Hospitality-How
well the staff treats the guest
Attention
to Detail-What the guest sees touches;
cleanliness & functionality
|
The guest perspective is brought front and center
into strategy. |
| Versus the Market |
Compare departmental performance
to a group, or custom set of competitive hotels. |
Market setting provides motivation and focus
for management |
Other Reporting Features
• Quality standards are flexible and customized
to each client
• Market Data is current and dynamic
• InnsQore uses “Smart Suppression”
ensuring that comparisons are “apples to apples.”
• Executive Summary provides a concise report
roadmap
• Access to chg <online>
Narrative Report
• As evaluators gather data at the hotel,
they report on the entire experience, producing a
narrative report.
• The narrative is detailed and thorough providing
an account of the experience that is actionable. Objective
descriptions of the interactions provide coaching
and training tools.
• Examples of great performance receive as much
ink as shortcomings
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